At Cabify, we believe a new form of urban mobility is possible. An ecosystem that allows for fewer private cars on the streets, more sustainable vehicles, and more efficient routes.
Cities where streets are designed by and for people, not for cars. Products and services that generate economic, social, and environmental value through sustainable and efficient mobility alternatives.
And it's not just that we believe in it; we work our magic to make it possible. If you share the same purpose with us, keep reading because… This is the place for you!
About the team
You will be part of our B2B team, a key piece in ensuring our corporate clients get the maximum value from the solutions we offer. You will work alongside a dynamic, collaborative, and results-oriented team, focused on building solid and lasting relationships with our clients, ensuring an exceptional experience at every stage of their journey with Cabify.
How will you help us fulfill our mission?
As a Customer Success Executive, you will be responsible for supporting our clients during their adoption and consolidation process, ensuring a smooth and high-value experience.
Your main responsibilities will be:
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Lead the handover process for new accounts, ensuring an effective transfer of context, objectives, and client needs.
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Train administrators and users on the use of our tools and features (app, web platform, usage policies, and operational processes).
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Monitor key performance indicators for assigned accounts, with a focus on adoption, service usage, and operational stability.
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Prepare and present periodic reports that allow the client to visualize the behavior and evolution of their account.
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Conduct follow-up meetings to review metrics, resolve queries, and identify opportunities to improve the experience.
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Proactively detect deviations in account performance and coordinate with the corresponding teams:
- Customer Success Growth Executive, in case of expansion or growth opportunities.
- Customer Success Risk & Retention Specialist, in case of risk signals or decreased activity.
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Ensure that clients clearly understand support channels, operational processes, and management best practices.
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Identify friction points proactively and drive preventive actions that favor client adoption, satisfaction, and retention.
What we are looking for:
- Between 2 and 3 years of experience in Customer Success, Account Management, Customer Experience, or similar positions.
- University degree in Business Administration, Industrial Engineering, Marketing, or related fields.
- Excellent relationship-building and client management skills.
- Strong service and customer experience orientation.
- Analytical capacity and focus on problem-solving.
- Advanced proficiency in Microsoft Excel.
- Excellent oral and written communication skills.
- Ability to work autonomously, organized, and results-oriented.
Now for the good stuff:
We are a company full of happy and motivated people... and we don't want that to change! Here are some reasons why you will love being part of the Cabify family.
🤸Hybrid work model
🔋Recharge Day: 3rd Friday of the month off to recharge your batteries
💸Monthly credit in our Cabify App.
🏥Private Health and Oncology insurance 100% covered.
🎉Employee discounts.
👩🏽🎓Personal development programs.
Join us!