At Cabify, we believe a new form of urban mobility is possible. An ecosystem that allows for fewer private cars on the streets, more sustainable vehicles, and more efficient routes.
Cities where streets are designed by and for people, not for cars. Products and services that, through sustainable and efficient mobility alternatives, generate economic, social, and environmental value.
And it's not just that we believe in it—we work the magic to make it happen. If you share our purpose with us, keep reading because… This is your place!
About the team
You will be part of our B2B team, a key piece in ensuring that our corporate clients get the maximum value from the solutions we offer. You will work alongside a dynamic, collaborative, and results-oriented team, focused on building solid and lasting relationships with our clients, ensuring an exceptional experience at every stage of their journey with Cabify.
How will you help us fulfill our mission?
As a Customer Success Executive, you will be responsible for supporting our clients during their adoption and consolidation process, ensuring a smooth and high-value experience.
Your main responsibilities will be:
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Lead the handover process for new accounts, ensuring an effective transfer of context, objectives, and client needs.
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Train administrators and users in the use of our tools and functionalities (app, web platform, usage policies, and operational processes).
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Monitor key performance indicators of assigned accounts, with a focus on adoption, service usage, and operational stability.
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Develop and present periodic reports that allow the client to visualize the behavior and evolution of their account.
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Conduct follow-up meetings to review metrics, resolve inquiries, and identify opportunities for improvement in the experience.
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Detect account performance deviations in a timely manner and coordinate with the corresponding teams:
- Customer Success Growth Executive, for expansion or growth opportunities.
- Customer Success Risk & Retention Specialist, for risk signals or decreased activity.
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Ensure that clients clearly understand support channels, operational processes, and best practices for management.
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Proactively identify friction points and drive preventive actions that favor client adoption, satisfaction, and retention.
What we're looking for:
- Between 2 and 3 years of experience in Customer Success, Account Management, Customer Experience, or similar positions.
- University degree in Business Administration, Industrial Engineering, Marketing, or related fields.
- Excellent relationship management and client management skills.
- High service orientation and customer experience focus.
- Analytical capability and problem-solving approach.
- Advanced Microsoft Excel proficiency.
- Excellent oral and written communication skills.
- Ability to work autonomously, in an organized manner, and results-oriented.
Now comes the good part:
We are a company full of happy and motivated people… and we don't want that to change! Here we show you some reasons why you'll love being part of the Cabify family.
🤸 Hybrid work arrangement
🔋 Recharge Day: 3rd Friday of the month off to recharge
💸 Monthly credit in our Cabify App.
🏥 Private health and oncology insurance covered 100%.
🎉 Employee discounts.
👩🏽🎓 Personal development programs.
Join us!