At Cabify we believe a new form of urban mobility is possible. An ecosystem that allows for fewer private cars on the streets, more sustainable vehicles and more efficient routes.
Cities whose streets are designed by and for people, and not for cars. Products and services that, through sustainable and efficient mobility alternatives, generate economic, social and environmental value.
And it's not just that we believe in this, we work the magic to make it possible. If you share the same purpose with us, keep reading because… This is your place!
About the team
You will be part of our B2B team, a key piece in ensuring that our corporate clients get the maximum value from the solutions we offer. You will work alongside a dynamic, collaborative and results-driven team, focused on building solid and lasting relationships with our clients, ensuring an exceptional experience at every stage of their journey with Cabify.
How will you help us fulfill our mission?
As a Customer Success Executive, you will be responsible for supporting our clients through their adoption and consolidation process, ensuring a smooth and high-value experience.
Your main responsibilities will be:
- Leading the handover process for new accounts, ensuring an effective transfer of context, objectives and client needs.
- Training administrators and users on the use of our tools and features (app, web platform, usage policies and operational processes).
- Monitoring the main performance indicators of assigned accounts, focusing on adoption, service usage and operational stability.
- Preparing and presenting periodic reports that allow the client to see the behavior and evolution of their account.
- Holding follow-up meetings to review metrics, resolve questions and identify opportunities to improve the experience.
- Ensuring clients clearly understand support channels, operational processes and management best practices.
- Proactively identifying friction points and driving preventive actions that promote client adoption, satisfaction and retention.
What we are looking for:
- Between 2 and 3 years of experience in Customer Success, Account Management, Customer Experience or similar positions.
- University degree in Business Administration, Industrial Engineering, Marketing or related fields.
- Excellent relationship-building and client management skills.
- Strong service orientation and customer experience focus.
- Analytical ability and focus on problem solving.
- Advanced Microsoft Excel skills.
- Excellent oral and written communication skills.
- Ability to work autonomously, in an organized way and with a results-oriented approach.
Now here's the good part:
We are a company full of happy and motivated people... and we don't want that to change! Here are some reasons why you will love being part of the Cabify family.
🤸Hybrid work arrangement
🔋Recharge Day: the third Friday of every month off to recharge your batteries
💸Monthly credit in our Cabify App.
🏥Health and oncology private insurance covered 100%.
🎉Discounts for employees.
👩🏽🎓Personal development programs.
Join us!