Salary
$160k – $180k
Schedule
Unlimited PTO
Location
Onsite · Philadelphia, PA, USA
Responsibilities: Customer Impact & Escalation
Drive customer utilization and ROI by building a team that responds quickly and, increasingly, proactively, anticipating issues before customers report them
Serve as the internal voice of the customer and the escalation point for high severity or high visibility issues, ensuring engineering and product priorities reflect real field impact
Fleet Health & Diagnostics
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$13/mo
billed $39 every 3 months