Deputy Manager Customer Experience & Sales

Become part of an iconic story:

At Calvin Klein we believe in the importance of promoting an inclusive and collaborative culture, celebrating diverse perspectives, experiences and values to create an authentic connection with our colleagues and consumers. Join us and make a meaningful contribution to the world, with endless opportunities to build your future. Immerse yourself in the Calvin Klein universe here! ( YouTube, Instagram, TikTok)

MISSION

The Deputy Manager Customer Experience & Sales ensures store performance and an optimal experience for customers, managing and supporting the sales team through training, coaching and sharing feedback.

KEY RESPONSIBILITIES

CUSTOMER EXPERIENCE

• Is responsible for the Customer Experience in store and ensures that all aspects of the sales process are set up and applied by the team they coordinate.
• Oversees all levels of customer service, setting daily goals and expectations to create a positive store environment.
• Listens to and considers customer feedback, highlighting all relevant information to the Store Manager and head office.
• Manages all sensitive situations: returns, end-of-season sales, customer returns, repairs and complaints.

PEOPLE

• Demonstrates excellent sales floor presence, training and coaching the store team on customer service, standards, product placement and time management.
• Trains the team to seize every opportunity to connect with the customer and convert it into a sale, while staying constantly up to date on store sales performance.
• Supports the Store Manager in assigning quantitative and qualitative targets and in verifying their achievement.
• Acts as a sales trainer, providing staff with ongoing feedback on performance.
• Regularly holds one-to-one meetings with the members of the team they coordinate.
• Supports the Store Manager in selecting, motivating, developing and leading the store team.
• Ensures the proper onboarding of new hires.
• Ensures regular and effective communication of company content through morning briefings, training on products and CRM, and engaging animation of the store's notice board.

OPERATIONS

• Ensures the correct execution of CRM activities to achieve customer retention, upgrade and conversion goals for potential customers.
• Omnichannel sales service, OIS.
• Collaborates with the Store Manager/Director and other Team Managers, where present, to assign tasks and responsibilities to Sales Associates.

SALES AND KPIs

• Ensures continuous improvement of assigned performance KPIs.
• Uses company reports to analyze trends and provide the Store Manager with operational recommendations.
• Holds productive daily meetings to ensure targets are achieved.

ABOUT YOU

• Degree in Economics or related disciplines.
• At least 5 years of experience in a similar role within a structured environment.
• Strong business acumen.
• Ability to take an overall view of situations.
• Good communication and collaboration skills.
• Great attention to detail and excellent organizational skills.
• Excellent knowledge of the local language and of English, both written and spoken.

PVH - Who we are:

We are brand builders who bring passion and creativity to the growth of Calvin Klein and TOMMY HILFIGER, with the goal of making them the most desired lifestyle brands in the world and, at the same time, positioning PVH as one of the best-performing brand groups in the industry.

Guided by our values and supported by our global scale and international presence, we are helping to build a better future for fashion, working as one team with a shared vision and plan. This is the Power of Us, this is the Power of PVH+.

One of PVH's greatest strengths is our people. Our goal is to create a workplace where every individual is valued and every voice is heard. We are strongly committed to promoting an inclusive and diverse culture in which everyone can feel welcome and belong. Learn more about our commitment to Inclusion & Diversity. here.

Salary range: €32.000,00-€44.000,00

Where required by applicable local law, PVH publishes base salary ranges for all positions in job postings in the EMEA region. These ranges reflect the salary band expected for the position at the time the posting is published.

Individual pay within the indicated band will be determined solely on the basis of objective and gender-neutral criteria, taking into account, among other things, skills, responsibilities, effort required and working conditions. The indicated salary range does not in any way constitute a right to a specific salary within the range itself.

PVH is committed to offering eligible employees a compensation and benefits package that is competitive with the market and able to meet the diverse needs of our people. We also offer concrete opportunities for professional growth, supporting each employee in building their own career path at PVH.

Unless otherwise stated, salary ranges refer to a full-time contract of 40 hours per week and will be pro-rated based on the working hours set out in the individual contract.

_PVH Corp. and its subsidiaries (