Become part of an iconic story:
At Calvin Klein we believe in the importance of promoting an inclusive and collaborative culture, celebrating different perspectives, experiences and values to create an authentic connection with our employees and consumers. Join us and make a meaningful contribution to the world, with endless opportunities to build your future. Immerse yourself in the Calvin Klein universe here! ( YouTube, Instagram, TikTok)
The Position
Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures store performance and an optimal Client Experience by managing and supporting the Sales Team through training, coaching, and sharing feedback.
- Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
- Set daily customer service goals to enhance the overall experience, emphasizing responsiveness and satisfaction.
- Train and coach the team on standards, including customer service, product placement, and efficient time management.
- Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
- Support recruitment and onboarding processes, ensuring new hires are properly introduced to the team and company culture.
- Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
- Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
- Oversee CRM activities to achieve retention, upgrade, and prospect conversion targets.
- Collaborate with other teams to allocate duties effectively, ensuring seamless operations within the store.
- Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
- Provide recommendations for action based on the analysis of sales performance.
The Ideal Candidate
- University degree in Economics or related studies
- At least 5 years' experience in a similar role within a structured environment
- Highly developed business acumen
- Ability to take a 'big picture' view of a situation
- Good communication and collaboration skills
- Highly detail-oriented and organized in work
- High level of proficiency in the local language and in spoken and written English
PVH - About us:
We are brand builders who bring passion and creativity to the growth of Calvin Klein and TOMMY HILFIGER, with the goal of making them the most desired lifestyle brands in the world and, at the same time, positioning PVH as one of the best-performing brand groups in the industry.
Guided by our values and supported by our global scale and international presence, we are helping to build a better future for fashion, working as one team with a shared vision and plan. This is the Power of Us, this is the Power of PVH+.
One of PVH's greatest strengths is our people. Our goal is to create a work environment where every individual is valued and every voice is heard. We are strongly committed to promoting an inclusive and diverse culture in which everyone can feel welcome and belong. Find out more about our commitment to Inclusion & Diversity. here.
Salary range: €29.000,00-€38.000,00
Where required by applicable local law, PVH publishes base salary ranges for all positions in job postings in the EMEA area. These ranges reflect the salary band expected for the position at the time the posting is published.
Individual pay within the indicated band will be determined solely on the basis of objective and gender-neutral criteria, taking into account, among other things, skills, responsibilities, effort required and working conditions. The indicated salary band does not in any way constitute a right to a specific salary within that range.
PVH is committed to offering eligible employees a pay and benefits package that is competitive with the market and able to meet the diverse needs of our people. We also offer concrete opportunities for professional growth, supporting each employee in building their career path at PVH.
Unless otherwise stated, salary ranges refer to a full-time contract of 40 hours per week and will be pro-rated based on the working hours set out in the individual contract.
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