Why Cabify?
At Cabify we believe a new form of urban mobility is possible, transforming cities and improving people's lives. You will be a key part of this mission, connecting thousands of people with efficient and sustainable transport solutions. If you are passionate about making a real impact and being the face of our brand, this is your place.
Your team
In Operations, we ensure that the Cabify service runs efficiently and with the highest quality in all markets. We manage driver supply, user demand and the overall service experience in every city. We are the engine that keeps everything moving, and you will be a key piece in ensuring every trip is an exceptional experience.
Your mission
Your mission will be to be the first point of contact and the support pillar for our drivers, ensuring they receive exceptional care that allows them to operate without setbacks and deliver the best service to our users.
How will you help us fulfill our mission?
- Offer quality support and assistance to our drivers, both in person at the office and through online channels, resolving their questions and needs efficiently.
- Manage back office tasks related to driver documentation, onboarding, offboarding or incidents, ensuring correct operations.
- Identify and propose improvements to support processes to ensure a smooth and satisfying experience for our driver community.
- Actively collaborate on campaigns and commercial actions aimed at the driver community, fostering their engagement and satisfaction.
- Ensure compliance with internal policies and procedures in all interactions with drivers.
What are we looking for?
- Alignment with our principles: cabify.com/es/sobre-nosotros
- A minimum of 3 years of verifiable experience in in-person customer service roles, preferably in high-volume environments or in retail and service companies.
- Excellent verbal and written communication skills, with the ability to connect and empathize with different types of people.
- Proactivity in identifying problems, proposing solutions and handling complex situations with autonomy and good judgment.
- Ability to participate in and execute commercial actions or campaigns, with a focus on meeting objectives.
- Familiarity with customer management tools and office software.
What do we offer?
At Cabify, we value your well-being and your development. You will join a dynamic and multicultural team where you will have the opportunity to grow professionally and leave your mark on the future of mobility. In addition, you will enjoy benefits designed for you.
🔋 Recharge Day
💸 Monthly credit to use in the Cabify App
🏋️ Gym benefit
🎉 Fun events to enjoy with your team
🖥️ Work equipment so you can develop all your talent
Cabify takes pride in being a workplace with equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of origin, gender, religion, orientation, age or ability. Join us!