Do you want to change the world? That is exactly what we do at Cabify. We work to make cities better places to live, driving more sustainable and efficient mobility that connects passengers and drivers with just the touch of a button. Perhaps one day cities will not need private cars, but until then… there is still a lot to do. Are you joining the journey?
👉 About your team
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Comprehensive management and KPIs: Handle inquiries through omnichannel channels (Inbound, Outbound, Backoffice), ensuring compliance with Service Level Agreements (SLA) and operational metrics through the correct use of management tools.
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User experience: Provide a memorable, effective and empathetic service to every user, guaranteeing timely and assertive responses at all contact points.
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Critical and legal cases: Manage, escalate and thoroughly follow up on critical situations or complaints filed with consumer protection bodies, working in direct coordination with the Legal team.
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Compliance and security: Ensure strict application of personal data protection regulations, the company's anti-fraud policies and the area's operational protocols.
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Continuous improvement and reporting: Maintain up-to-date technical knowledge of our products by participating in training, and quickly report technical incidents to activate the necessary contingency plans.
🔍 What we are looking for
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Experience: Minimum 2 years in customer service, contact center agent, complaint management or related roles.
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Education: Graduate or student in the final years of university studies in Business Administration, Management, Communications, Industrial Engineering or related degrees.
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Management tools: Experience with ticketing and omnichannel support tools such as Zendesk, Talkdesk, Zopim or other similar platforms.
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Office software: Intermediate proficiency in office tools (Google Workspace or Microsoft Office).
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Key competencies: Strong service orientation, empathy, excellent verbal and written communication, results orientation and operational self-sufficiency.
👀 Why Cabify is your best option: We want you to feel part of this journey in which we are building a more sustainable and efficient future of mobility. If you join Cabify, you will find a dynamic work environment, full of challenges and opportunities to grow professionally, alongside a team that shares your passion for excellence and innovation:
📝 Permanent contract from day one.
🌍 Flexible working hours: flexible margin in arrival and departure times so you can organize yourself at your own pace.
💸 Monthly credit in the Cabify App.
👩🏽🎓 Annual budget for training and personal development programs.
💰 Flexible benefits plans for meal vouchers, transport, health insurance and childcare.
🎟️ Discounts at various restaurants, shops and gyms.
🐶 Pet-friendly office (with a pet room so you don't have to leave your furry friend at home).
🖥️ Complete work equipment (you just need to bring your talent).
🍇 Excellent work atmosphere: spaces with fresh fruit, free coffee and fun events with the whole team.
Cabify takes pride in being a workplace with equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of origin, gender, religion, orientation, age or ability. Join us!