Do you want to change the world?
At Cabify we believe a new form of urban mobility is possible. An ecosystem that allows for fewer private cars on the streets, more sustainable vehicles and more efficient routes.
Cities whose streets are designed by and for people, and not for cars. Products and services that, through sustainable and efficient mobility alternatives, generate economic, social and environmental value.
And it's not just that we believe in it, we work the magic to make it possible. If you share our same purpose, keep reading because… this is your place!
About the role:
In the Customer Support team, we work to make our value proposition a reality through a safe, reliable and excellent service for all our users. To achieve this, we need people who are passionate about delivering memorable, resolutive and empathetic experiences, always focused on efficiency, scalability and continuous improvement.
How will you help us fulfill our mission?
- Support route planning and optimization according to the needs of our customers and users, following the established guidelines and providing rigorous and effective follow-up.
- Drive operational efficiency through the strategic use of our tools and channels, ensuring compliance with the area's KPIs with traceability, order and quality in every interaction.
- Correctly record all interactions and tasks assigned during your working day, according to established protocols and processes.
- Provide effective, practical and solution-oriented responses, focused on exceeding user expectations in every contact.
- Comply with key protocols, policies and regulations (such as data protection and anti-fraud guidelines), ensuring a safe service aligned with our ethical standards.
- Manage time with a service mindset, operating within the SLAs established for each channel (Inbound, Outbound, Backoffice) and maintaining a high level of quality and productivity.
- Promptly report any incident or deviation that affects operations, actively collaborating in the activation of contingency plans when necessary.
- Identify improvement opportunities that have an impact on the service.
What we are looking for
- Minimum 1 year of experience in customer service, call center, claims management and logistics planning.
- University student in the final semesters (preferably in Administration, Business, Industrial Engineering or other related fields).
- Proactive and resolutive attitude, with a desire to drive change, results-oriented, able to perform confidently in dynamic environments.
- Ability to work autonomously, organized and with a sense of urgency.
- Intermediate proficiency with Google Workspace tools.
- Knowledge of platforms such as Zendesk or similar.
Now here's the good part:
We are a team full of happy and motivated people. Flexibility, great atmosphere, growth and impact guaranteed! Cabify comes loaded with benefits so you can enjoy them on your journey with us:
🎉Fun events to enjoy with your team.
🏥Private health and oncology insurance covered 100%.
💸Monthly credit to test our Cabify App.
👩🏽🎓Personal and professional development programs.
🖥️ Work equipment so you can develop all your talent.
Join us!