Company Description
Serasa Experian is Brazil's first and largest Datatech. A leader in intelligence solutions for risk analysis and opportunities, with a focus on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and the best talent, it transforms the uncertainty of risk into the best decision, helping people achieve their dreams and companies of all sizes and segments to thrive.
We have 22,000 people operating in 32 countries and every day we are investing in new technologies, talented professionals, and innovation to help all our clients maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index.
Job Description
- Coordinate sales administration activities (commercial backoffice).
- Manage the sales administrative cycle, including:
- Preparation and management of contracts
- Monitoring of orders and internal approvals
- Control of billing and financial follow-up
- Ensure the correct flow of opening and monitoring of operational tickets.
- Manage requests for access release and customer onboarding.
- Ensure compliance with commercial policies, compliance, and internal processes.
- Act as a focal point between Sales and areas such as:
- Finance
- Legal
- Operations
- Monitor SLAs and ensure response time and quality of operational deliverables.
- Identify and implement process improvements for efficiency gains.
- Organize and maintain documentation and administrative controls of the commercial area.
- Support the commercial and bizdev team with day-to-day operational demands.
Qualifications
- Experience in sales administration, commercial backoffice, or administrative operations.
- Experience with contract management, billing, and operational processes.
- Experience with management systems (ERP, CRM, or internal tools).
- Good organizational capacity, control, and process management skills.
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we have more than 4,000 people working in different teams and specialties. Here, every knowledge and diversity complement each other and you can work on what you love most. We are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, prioritizing well-being.
We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, and we are recognized as one of the best companies for young professionals and have a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talent.
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