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MDCalc

Client Success Manager

5 day weekUnlimited PTOHybrid · New York, USA

The Opportunity

Since 2005, MDCalc has been an essential part of the clinician’s workflow to help achieve better patient outcomes. Actively used by more than 65% of physicians worldwide, MDCalc is the most broadly used medical reference – at the point-of-care – for clinical decision tools and content, and one of only four references used by >50% of US HCPs. These evidence-based tools and content are used by millions of medical professionals globally and support 50+ specialties and cover 200+ patient conditions.

To continue to further accelerate this growth, we are expanding the Life Sciences Business Unit (LSBU) team with a Client Success Manager (CSM) who will play a pivotal role in supporting our pharmaceutical partners and ensuring flawless execution of our campaigns. This is an exceptional opportunity for someone who thrives in a fast-paced, highly collaborative environment and who is excited by the opportunity to build, optimize, and scale a best-in-class client success function, while also helping to build and scale a business that has unparalleled reach to HCPs.

The Role

We’re looking for a Client Success Manager who elevates partnerships, anticipates needs, and brings clarity and confidence to every interaction. In this role, you’ll guide pharmaceutical brand teams through the full campaign lifecycle - creative development, regulatory review, launch,and performance reporting - ensuring every program delivers on its promise. You’ll be joining a high-performing team that values collaboration, ownership, and excellence, with room to develop into a true thought partner to our clients.

The responsibilities of this individual include the following, but are not limited to:

Campaign Management

  • Own end-to-end execution of campaigns

  • Lead kickoff calls and creative development

  • Manage timelines, launch readiness, and campaign delivery

Client Communication

  • Serve as the primary point of contact for brand and agency teams

  • Ensure alignment on creative direction, campaign expectations, and deliverables

  • Build strong client relationships and position MDCalc as a trusted partner

Cross-Functional Collaboration

  • Work closely with Sales on renewals, upsells, and performance storytelling

  • Partner with Product, Engineering, and AdOps to optimize workflows

  • Maintain internal trackers, timelines, and documentation for accurate program management

Team & Process Development

  • Contribute to SOPs, templates, onboarding materials, and operational improvements

  • Support training and shadowing for new Client Success team members

Your Background

  • 3+ years of experience in client success, account management, or pharma agency environments

  • Experience managing digital campaigns, workflows, or content development pipelines

  • Strong communicator with excellent prioritization and organizational skills

  • Proven ability to manage multiple projects in a fast-paced environment

  • Proactive, resourceful, and comfortable taking initiative

  • Collaborative working style and ability to build strong cross-functional relationships

  • Genuine interest in healthcare, life sciences, or technology

Nice to Have’s

  • Familiarity with MLR review processes

  • Experience with HCP marketing, digital media, or life sciences promotional workflows.

  • Understanding of NPI-level targeting

What MDCalc offers:

  • Ability to make a true difference in medicine: MDCalc is the most broadly used medical reference used by 65% of physicians worldwide.

  • Medical, Dental, & Vision coverage, with option to extend to your dependents

  • Company-sponsored short-term insurance

  • Fully-paid 8 week parental leave, after 6 months of employment

  • Company-sponsored 401k, after 3 months of employment

  • Unlimited vacation for salaried roles - we trust you to take the time you need

  • Bi-annual company offsites to connect, reflect, and plan together (most recently in Asheville and Mexico City)

  • Work from home monthly stipend

  • Hybrid work environment with a great team office in Greenwich Village, NYC

  • A culture of fun and motivated team members who believe in a greater mission here at MDCalc

Apply now