Company Description
Serasa Experian is Brazil's first and largest Datatech company. A leader in intelligence solutions for risk analysis and opportunities, with a focus on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and the best talent, it transforms risk uncertainty into the best decision, helping people achieve their dreams and companies of all sizes and segments to thrive.
We have 22,000 people operating in 32 countries and every day we are investing in new technologies, talented professionals, and innovation to help all our clients maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index.
Job Description
The Customer Management Analyst II will work directly in strategic and operational support of the channel, contributing to the development of digital initiatives, process sustainability, and performance analysis. The role requires strong analytical capability, interaction with different internal areas, and execution of activities that support decision-making and channel evolution.
Qualifications
What we are looking for in you:
- Complete higher education.
- High analytical capability and business vision.
- Experience with data analysis and performance/business analysis.
- Experience in strategic projects.
- Proficiency in Excel (analysis) and PowerPoint (executive presentations).
- Knowledge of data query languages (SQL, MQL).
- Organization and good time management.
- Clear communication and objectivity.
- Ability to work collaboratively and interact with multiple stakeholders.
- Proactivity, critical thinking, and solution-oriented mindset.
- Analytical vision and focus on continuous improvement.
Differentials:
- Knowledge of Adobe Experience Cloud.
- Experience with digital monetization initiatives or performance campaigns.
Main Responsibilities
- Participate in building and monitoring channel strategy.
- Monitor and ensure data quality and key performance indicators, generating continuous insights.
- Contribute to strategic monetization projects.
- Work collaboratively with Products, Marketing, CRM, CS, Sales, and Finance.
- Develop and present materials for various organizational levels.
- Support the execution of channel operational activities.
- Work on sustainability, maintenance, and continuous improvement processes.
- Identify opportunities and improvements in the channel's strategic processes.
Additional Information
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, centered on people, inclusive and purpose-driven, is recognized by various awards — including World's Best Workplaces™ 2025 (Top 25 global by Fortune) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers website to understand why. Experian is also proud to be an employer that promotes equal opportunities and affirmative action. If you have any disability or need that requires accommodation, please let us know as soon as possible.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here