Company Description
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, including financial services, healthcare, automotive, agribusiness, insurance, and others. Experian invests in people and advanced new technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, centered on people, inclusive and purpose-driven, is recognized by various awards — including World's Best Workplaces™ 2025 (Top 25 global by Fortune) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers website to understand why. Experian is also proud to be an employer that promotes equal opportunities and affirmative action. If you have any disability or need that requires accommodation, please let us know as soon as possible.
Job Description
Act as a technical focal point between clients, product team, and internal areas, ensuring excellent service with a focus on technical analysis, product understanding, and continuous process improvement.
Responsibilities and duties:
- Provide technical support to internal and external clients, analyzing and resolving incidents and questions about products;
- Support the Product team with technical information, customer feedback, and improvement opportunities;
- Register, track, and manage technical requests through management tools;
- Document processes, workflows, and technical solutions;
- Actively contribute to the evolution and standardization of support and service processes;
- Work collaboratively with areas such as Development, Infrastructure, QA, and Operations.
Qualifications
- Degree in Systems Analysis and Development, Computer Science, or related fields.
- Knowledge of databases and ability to analyze technical logs for problem diagnosis.
- Experience with management and documentation tools such as Jira and Confluence, with a focus on processes, organization, and continuous improvement.
- Experience or background in technical support, customer support, or similar areas, with agility in handling requests.
- Strong analytical skills, logical reasoning, and data-driven mindset for identifying causes and solutions.
- Clear and objective communication, ability to work with multiple areas, and commitment to quality and customer experience.
Additional Information
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, including financial services, healthcare, automotive, agribusiness, insurance, and others. Experian invests in people and advanced new technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, centered on people, inclusive and purpose-driven, is recognized by various awards — including World's Best Workplaces™ 2025 (Top 25 global by Fortune) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers website to understand why. Experian is also proud to be an employer that promotes equal opportunities and affirmative action. If you have any disability or need that requires accommodation, please let us know as soon as possible.