About Town Web
What is Town Web?
Town Web (Town Web Design, LLC) is a GovTech software company building modern websites and digital tools for local government. As they put it, "We build municipal websites" — purpose-built sites and software for the clerks, administrators, and frontline staff who keep towns, villages, cities, and counties running. Founded in 2007 and headquartered in Madison, Wisconsin, Town Web has grown into a small portfolio of municipal-technology brands: Town Web (modern municipal websites), HeyGov (digital forms, workflows, and online citizen services), and ClerkMinutes (AI-powered meeting minutes and agenda management). Together these products help local governments "improve transparency, streamline operations, reduce administrative burden, and better serve their communities." The company is "trusted by 800+ municipalities," delivering "reliable, scalable digital solutions since 2007."
Where will I work?
Town Web is remote-first. The team describes a "remote-first, flexible culture," and roles advertise a "fully remote setup" — typically aligned with U.S. Central Time hours given the company's Wisconsin base. Day to day, the team collaborates digitally across the U.S. and internationally, talking directly with municipal clerks over phone and Zoom to understand their workflows. If you value working from anywhere without a daily commute, Town Web's distributed model is built for it.
What is the Town Web team like?
This is a small, mission-driven crew doing meaningful work in a market that's "historically been underserved by modern software." Teams span Product & Development, Customer Success, Sales & Marketing, and Operations. The culture is described as "customer-obsessed" and "structured" — people spend significant time talking to the clerks they serve, and Customer Success "runs on structured execution and clear accountability." Because the company is building a category from scratch (internally called "Clerkware"), there's real access to leadership and room to "shape the product roadmap from day one."
Work-Life Balance
Town Web supports balance through its remote-first model and a clear time-off structure. New employees receive 80 hours (10 days) of paid time off per year after their third month, rising to 160 hours (20 days) from their twelfth month, plus an additional 40 hours (5 days) of personal leave and a paid day off on your birthday. Employees also get the public holidays of their country of residence.
Perks and Benefits
Town Web equips remote staff to do their best work. Benefits include a company computer (a MacBook Air) plus a $1,000 stipend for home-office equipment, a $25/month internet reimbursement, and a $25/month gym/physical-recreation reimbursement. The company also provides continuing-education and certification courses, supporting professional growth within a structured, execution-focused team environment.