About ROLLER
What is ROLLER?
ROLLER is a cloud-based, all-in-one venue-management and ticketing platform built for the attractions and leisure industry — from family entertainment centres and trampoline parks to museums, zoos and water parks. The platform brings together online ticketing, point of sale, self-service kiosks, memberships, digital waivers and loyalty into a single system so operators can run better businesses while creating great guest experiences. As ROLLER puts it, its mission is to "help operators run better businesses while creating great guest experiences," all in service of a broader purpose: "to help create experiences that bring joy and happiness to the world." This is software with real-world consequence — in 2025 ROLLER powered 90 million guest experiences across 35 countries, and it's growing fast toward a goal of a billion experiences a year. Backed by Insight Partners, ROLLER is consistently highly rated by customers on Capterra and G2.
Where will I work?
ROLLER is headquartered in Melbourne, Australia, with its main office in South Melbourne, and runs a distributed, global team spanning 11 countries while supporting customers in dozens more. Beyond Melbourne, ROLLER has offices across three regions: Sydney (APAC); San Francisco, Austin and Costa Rica (AMER); and London, Basingstoke and Bosnia and Herzegovina (EMEA). Most roles follow a hybrid working model. For Melbourne-based positions, ROLLER describes "a hybrid work approach, with 3 days per week in our South Melbourne office," reflecting a belief that "time in the office is critical for connection, collaboration and learning."
What is the ROLLER team like?
ROLLER describes itself as "a team of 300+ smart, grounded, and genuinely passionate humans working across the globe" — people who "care about quality, ownership, and doing work we're proud of, without taking ourselves too seriously." Its values are distinctive and culture-defining: "Keep it real," "Obsess over customer success," "Make it happen," "Eat the frog," "Shake the tree," and "Play the infinite game," among others. Customer obsession is treated as lived practice rather than a poster, and the company emphasises trust, autonomy, psychological safety, and career growth driven by impact and capability rather than tenure. ROLLER is also a fast adopter of new technology, encouraging every team member to lean into AI tools to amplify their impact.
Work-Life Balance
ROLLER has been Great Place to Work® Certified in Australia — most recently for the certification period of March 2025 to March 2026, with 92% of employees saying it's a great place to work — and notes it has been "Great Place to Work certified across multiple regions for several years running." The company supports balance through generous paid parental leave, "ROLLER Recharge days to celebrate and recharge once we've hit our goals," and a global team-member assistance program offering coaching, education and wellbeing support. Hybrid working is standard across most roles.
Perks and Benefits
ROLLER's benefits are "designed to support your wellbeing, growth, and life beyond work, wherever you're based." Highlights include up to 16 weeks paid parental leave for primary carers (and 4 weeks for secondary carers), an individual learning and development budget for courses, certifications and industry events, location-specific medical benefits with access to a global Employee Assistance Program, ROLLER Recharge days, and a team-led "Vibe Tribe" running social events, fundraising and cause-related campaigns. Career growth is tied to impact, with genuine progression opportunities as the company scales.