About Reflect Digital
What is Reflect Digital?
Reflect Digital is a performance marketing agency specialising in behavioural science. Founded in 2011 and headquartered in Maidstone, Kent, Reflect works with ambitious global brands and eCommerce businesses to elevate their marketing strategies. The agency describes its approach verbatim: "Putting our client's customers first, we work closely with ambitious global brands and eCommerce businesses looking to elevate their marketing and move towards true customer centricity. We help these companies to unleash their digital performance and grow revenue by leveraging human insights and psychological nudges to optimise strategies."
The agency's awards shelf includes BIMA Agency Of The Year 2024, Campaign's 3rd Best Place to Work 2025, Employer of the Year, and Best Integrated Campaign (Large) 2024 with Brakes — public recognition for both the work and the workplace.
Where will I work?
Reflect Digital is headquartered in Maidstone, Kent and operates a hybrid working model (2 days per week in office). The Maidstone office hosts in-person task-stage interviews and serves as the team's gathering point. Both currently advertised roles (SEO Manager, Senior Paid Media Executive) are hybrid out of the Main Office.
What is the Reflect team like?
The CEO is Becky, who closes the standard hiring process with a video or phone interview. The culture is described as a family: "Reflect Digital is more than just a workplace, we are a family, and we genuinely care for each other and for our clients and partners." Three values steer the work: "We're a family" (supportive culture, honest feedback, mutual growth); "Going for gold" (relentless ambition, "We don't settle for silver"); and "Love our craft" (curiosity-led, expert-led, "we don't just keep up, we lead").
Head of Content and Digital PR Joanna Earle describes day-to-day: "From day one, I've been encouraged and supported to grow in my career and thrive in a busy agency life where everyone is treated with respect. I've learned a huge amount from the ridiculously talented people at Reflect — notably to challenge the norm and never be afraid to come up with new ideas!"
Work-Life Balance
Reflect offers an optional 4-day work week alongside flexible, compressed hours and hybrid working. The careers page frames it directly: "Optional 4-Day Week. Flexible, compressed hours. Who doesn't want a bank holiday weekend every week?" The SEO Manager JD repeats this verbatim in the package: "Work/Life Balance: Flexible working, 4-day work week, and hybrid working available."
Holiday entitlement is generous: 28 days (excluding bank holidays) plus your birthday, a charity day, and the time between Christmas and New Year's — which the company calculates "on average" works out to a substantial total when sick days, paid charity hours and Length-of-Service additions are layered in. The agency also offers 20 paid sick days per year.
Perks and Benefits
From the Reflect Digital careers page and SEO Manager JD verbatim: optional 4-day work week + flexible compressed hours + hybrid working; 28 days holiday + bank holidays + birthday off + charity day + paid Christmas-to-New-Year shutdown; 20 paid sick days/year; private healthcare and dental with Vitality; 3% employer pension match; Mental Health First Aiders + weekly wellbeing drop-ins + Breakfast Club; Endometriosis Friendly Employer; internal training (MHFA, First Aid, ED&I) + Lunch & Learn + Brunch & Learn + leadership development + specialist courses; regular team outings + Star of the Month + Length of Service recognition; paid charity/fundraising hours; and a published 3-stage interview process (Cultural Interview via Google Meets → Task Stage in-person at Maidstone office → final video/phone interview with CEO Becky).