About Policy Expert
What is Policy Expert?
Policy Expert is a UK insurtech providing home, motor and pet insurance to more than 1.5 million customers. Founded in 2011, it builds its own pricing and policy technology in-house rather than assembling off-the-shelf systems, and has repeatedly been rated the UK's most-recommended home insurer by its customers. Around 750 people work across product, engineering, data science, pricing, claims and customer operations. In its Best Companies survey, 70% of staff reported satisfaction with work-life balance and 73% agreed the organisation encourages charitable activity, anchored by its partnership with the Blue Cross animal charity.
Where will I work?
London (the technology and corporate hub), Milton Keynes and Glasgow — the Glasgow site houses customer operations and itself scores 4.2 for work-life balance on Glassdoor. Job adverts state their working pattern explicitly — for example "this role will be based in our London office in a 50/50 Hybrid mode" — and operations shift patterns are published in advance so they are "accessible to all".
What is the Policy Expert team like?
Glassdoor reviewers rate Policy Expert 4.3 out of 5 overall AND 4.3 for work-life balance across 421 reviews — an unusually strong, well-sampled score for the insurance sector. Reviewers credit "flexible hours and remote working helping employees balance professional and personal commitments".
Work-Life Balance
Policy Expert holds a 1-star Best Companies accreditation and ranked #52 Best Company to Work For in the UK (November 2025), #31 in London and #13 in Scotland. Its job adverts publish the package in full: pension contributions matched up to 7%, private medical AND dental cover, a £1,000 annual learning budget with study leave, enhanced maternity and paternity, a travel season-ticket scheme, access to O2 events with a private lounge, and an employee wellbeing programme.
Perks and Benefits
- #52 Best Company to Work For in the UK (Best Companies, 2025)
- 50/50 hybrid working, stated per role on every advert
- Pension contributions matched up to 7%
- Private medical and dental cover
- £1,000 annual learning budget plus study leave
- Enhanced maternity and paternity, wellbeing programme, and O2 private-lounge event access