About Glia
What is Glia?
Glia is the leading AI customer service solution for banks and credit unions. Its platform unifies AI and human agents across every voice and digital conversation through a proprietary ChannelLess® Architecture, so organizations can overcome the tradeoff between efficiency and experience — using AI to automate conversations and elevate service operations under the banner "AI for All™." Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. The company's mission is simple: "Customer Interactions Without Compromise."
Where will I work?
Glia was founded in New York City in 2012 and has grown into a genuinely global company, operating across 35 countries with 18 languages spoken in its offices. Many teams are remote-first and internationally distributed — Glia's Platform engineering group, for example, spans Portugal, Poland, Estonia and Canada across EET and EST timezones, with physical offices in Tallinn and Tartu for those who prefer them. Open roles range from fully remote positions to location-specific ones across the US (Washington D.C., California, Colorado, Minnesota and more), Mexico City and Europe, so where you work depends on the team and role.
What is the Glia team like?
Glia's culture runs on its PACE values: Proactive ("Think ahead, act now"), Adaptable ("Embrace change as fuel for growth"), Curious ("Master our craft and relentlessly seek new knowledge"), and Excellent ("Deliver high-quality work with urgency and impact"). It's a fast-growth, high-performing environment that's also strikingly international — individual teams cite 25 countries and 18+ languages represented. Employees ("Glianeers") connect through annual employee awards, internal hackathons and a dozen events from cooking to the "Glia olympic games," and full teams gather in person twice a year. Culture surveys back this up: 99% feel welcome, 95% feel empowered, and 94% trust leadership.
Work-Life Balance
Glia has been named a Best Place to Work in Financial Technology by American Banker for four consecutive years, most recently in 2025, with judges pointing to its exceptionally high employee satisfaction scores (a cited 97%). The company is also Great Place To Work-Certified, with 89% of employees saying it's a great place to work versus 57% at a typical US company. Glia's flexible, remote-first approach for many teams — paired with intentional in-person gatherings twice a year — reflects a deliberate investment in keeping a globally distributed team connected and supported.
Perks and Benefits
Across its open roles, Glia offers a competitive salary plus stock options, giving employees a stake in a billion-dollar-valued company. Professional development is well supported through trainings, courses, conferences and books, and everyone gets access to all the latest tools and equipment they need. Glia also backs wellbeing directly — many roles include sports compensation and reimbursement for therapy and counseling sessions. Beyond that, the calendar is full of team events: annual employee awards, internal hackathons and a dozen social events through the year. Some benefits vary by location, so the talent team confirms specifics during the interview process.