Citizens Advice Gateshead

What is Citizens Advice Gateshead?

Citizens Advice Gateshead is an independent charity and one of the largest providers of Citizens Advice services in the UK. Founded in 1957, the organisation provides free, confidential, and impartial advice spanning welfare benefits, housing, debt, employment law, discrimination, and mental health support to people who live and work in Gateshead.

Beyond local services, the charity delivers national digital and telephone advice services for government departments, including the Consumer Service Helpline, Witness Service National Contact Centre, and National Citizens Advice Adviceline. Their trading subsidiary, Society Matters CIC, provides expert welfare training and social consultancy.

Where will I work?

Citizens Advice Gateshead is based at The Davidson Building, Swan Street, Gateshead, NE8 1BG, with additional hubs across the region offering drop-in services. The charity also delivers national telephone and digital services, which may offer some remote working opportunities depending on the role.

What is the Citizens Advice Gateshead team like?

The team of approximately 67 employees is supported by a substantial volunteer network. The organisation is led by Chief Executive Alison Dunn and is recognised as a Great Place to Work. They were named North East Charity of the Year in 2022 and ranked #44 in the UK's Best Workplaces for Development 2024 (Large organisations).

Work-Life Balance

Citizens Advice Gateshead operates a 4-day work week with Gold accreditation from the 4 Day Week Foundation. They provide a dedicated toolkit to help colleagues adapt to the 4-day week pattern, demonstrating their commitment to employee wellbeing alongside meaningful work.

Perks and Benefits

• 4-day work week at full pay with transition toolkit
• Great Place to Work certified
• Meaningful work making a real difference in the community
• Professional development opportunities
• Workplace pension
• Supportive, values-driven culture