Alida

Who We Are

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth.

With the Alida Total Experience Management (TXM) Platform, leading brands like HBOMax, Adobe, Red Bull, and J.Crew turn their customer truth into action to power exceptional customer, employee, product, and brand experiences.

Founded over 20 years ago, Alida has established itself as a trusted partner for the world's largest brands, helping them improve their total experience with a team of 450+ experts across 11 countries. We're industry challengers and visionaries who work at light speed to help our customers innovate faster and take actions that drive growth. Our Total Experience Management Platform powers exceptional customer experiences for thousands of consumers all over the globe.

Our Values

At Alida, our core values are Bold, Empathetic, Curious, and Authentic. We live our values each day by celebrating the uniqueness of every Lider as we come together to work towards a shared goal. We celebrate the diversity of our ideas, beliefs, and backgrounds, and actively look for ways to include them in all aspects of our organization. We believe that with the strength of our differences, we collaborate more effectively with a true focus on our customers and a powerful view of the path forward.

• Bold: We're not fans of the comfort zone and refuse to ever get comfortable sticking with what feels familiar. We challenge the status quo and push boundaries to drive innovation.
• Empathetic: We respect the full spectrum of ideas, emotions, and perspectives each individual has to offer. We listen deeply and lead with compassion.
• Curious: We are seekers of knowledge and truth. We never stop searching for how to become better, asking questions and exploring new possibilities.
• Authentic: We don't hide who we are or what we stand for. There is strength in our differences, and we bring our whole selves to work.

Working at Alida

Alida is a great place to work, and don't just take it from us. Our commitment to creating an exceptional employee experience has earned us recognition from multiple prestigious organizations:

• Recognized as a Great Place to Work® 2021-2022
• Recognized in 2022 as one of the Best Places to Work®
• Recognized as a Top Employer by British Columbia's Top Employers 2022

These accolades reflect our dedication to fostering a workplace culture where everyone can thrive, contribute meaningfully, and maintain a healthy work-life balance.

Our Benefits

We provide three benefit plans for our people to choose from because your needs are unique and your benefit plan should be too. Our comprehensive benefits package demonstrates our commitment to supporting the whole person:

Work-Life Balance

• 4-day work week (32 hours) – Every Friday is off!
• Remote and hybrid working opportunities
• A bonus day off on the anniversary of you joining the team
• Five Alida family days – paid time off to support a range of family needs
• Quarterly mental health focus weeks, including Fill Your Cup days

Health & Wellness

• Competitive company-paid benefits package offering medical, dental, vision, and more
• Flexible spending dollars towards health, lifestyle, or RRSP

Financial Security

• Company-matched RRSP fund
• Maternity and paternity leave top-up

Work From Home Support

• $250 home office fund to help you create your ideal workspace

And Much More

We're constantly evolving our benefits to meet the needs of our team members and ensure everyone feels valued and supported throughout their journey with Alida.