Ada

What is Ada?

Ada is the AI customer service platform trusted by brands like Meta, Verizon, Yeti, and Square. The platform automates customer support — resolving up to 70% of inquiries across chat, voice, email, and social channels without a human agent — while preserving the feel of a thoughtful, brand-aligned experience.

Founded in 2016 and headquartered in Toronto, Ada has raised $190M at a $1.2B valuation and serves hundreds of enterprise customers globally.

Where will I work?

Ada operates a hybrid, global model with hubs in Toronto (HQ) and remote workers across Canada, the US, and select other regions.

What is the Ada team like?

Ada has been named to Great Place to Work''s 2021 List of Best Workplaces for Inclusion and 2021 List of Best Workplaces for Mental Wellness. The company is recognised globally for its commitment to diverse, equitable, and inclusive culture.

Work-Life Balance

Ada offers Unlimited vacation to recharge when you need to, giving employees the flexibility to take time as the workload allows.

Perks and Benefits

• Unlimited vacation
• Hybrid / remote work
• Comprehensive medical, dental, vision
• Mental-health support
• Parental leave
• 401(k) / RRSP
• Equity
• Home office stipend
• Learning and development budget
• Inclusive ERGs and DEI programmes