About Ada
What is Ada?
Ada is an AI-native company on a mission to make customer service extraordinary for everyone. Established in 2016, this proudly Canadian business builds an AI customer service platform that helps enterprise companies resolve support inquiries at scale across chat, voice, email and social channels. Ada has powered over 5 billion customer service interactions for leading brands including Square, YETI and monday.com, saving millions of hours of human effort. It positions itself as a partner that helps CX leaders accelerate AI maturity and continually improve their AI agents' performance, and runs Ada Labs for applied AI research.
Where will I work?
Ada is a digital-first, fully remote team. Live roles are concentrated remotely across Canada — including British Columbia and Ontario — with additional openings in locations such as London and Singapore. While the company loves the flexibility of remote work, it plans meaningful off-sites and team gatherings at its beautiful downtown Toronto office throughout the year to foster collaboration. Employees also have the opportunity to work from abroad, on the belief that exploring new cultures makes for not just better workers but better humans.
What is the Ada team like?
Ada's six values ground its decision-making: "drive" (taking a stand and inviting challenges), "energize others" (showing up with kindness and pragmatic optimism), "get to the deep why" (knowing why you're doing what you're doing), "focus" (doing fewer things, better), "always be improving" (never settling), and "think long term" (building for where the company is going, not where it is). The result is a team building at the forefront of AI customer service with a cutting-edge AI tech stack and hands-on work with large language models.
Work-Life Balance
Ada offers unlimited vacation — the invitation is simply to "recharge when you need to" — alongside a flexible work schedule to balance work and personal life. The remote-first, in-person-friendly setup lets people choose to work from home or at a local hub, and a Wellness Account empowers employees to invest in their overall well-being and lifestyle. An Employee & Family Assistance Plan provides resources to support employees and their loved ones.
Perks and Benefits
Every Ada employee is an owner through stock options. Comprehensive benefits cover extended health, dental, vision, travel and life insurance, complemented by Health & Lifestyle Spending Accounts. New parents receive a generous parental-leave top-up. A dedicated learning and development budget supports long-term growth and skills, and a $1,000 (local currency) work-from-home budget equips employees for a seamless remote setup.