About the Role Tutor Jackets is seeking a Tutor Quality & Engagement Lead to oversee the experience, performance, and development of our tutor team. This role is responsible for ensuring that tutors: ● Deliver high-quality, consistent sessions ● Feel supported and engaged ● Have the tools and guidance needed to succeed long-term You will work closely with the Tutoring Operations Coordinator and Founder to maintain and scale tutor quality as the company grows. Key Responsibilities Tutor Hiring & Onboarding ● Conduct initial tutor interviews (first round screening) ● Lead new tutor onboarding sessions (small groups of 2–3 tutors) ● Guide tutors through: ○ Systems (Teachworks, Lessonspace, Google Drive) ○ Session expectations and structure ● Facilitate practice onboarding / demo sessions to ensure readiness ● Conduct 1-month check-ins with new tutors and provide initial feedback Tutor Quality Assurance (Core Focus) ● Conduct weekly session audits (3–5 tutors per week) to evaluate session structure, flow, student engagement, and teaching clarity and effectiveness ● Document audit notes and: ○ Send clear, actionable feedback to tutors ○ Identify trends or recurring issues ○ Escalate concerns when needed ● Lead occasional retraining sessions for tutors who need additional support Tutor Support & Engagement ● Serve as the first point of contact for tutor questions (email / messaging) ● Ensure tutors: ○ Have access to the right resources ○ Feel confident in their sessions ○ Stay aligned with Tutor Jackets teaching & performance standards ● Facilitate and manage the Tutor Slack/Discord channel ○ Share announcements and updates ○ Answer questions ○ Encourage discussion and collaboration ● Host weekly or bi-weekly office hours for tutor support Tutor Retention & Check-Ins ● Conduct periodic tutor check-ins (mid-semester, end/start of semester, or as needed) ● Gather feedback on tutor experience, student progress, operational improvements ● Help maintain a strong tutor experience with goals of High engagement & 1–3 year tutor retention Resource & Training Support ● Maintain and improve tutor resources and training materials ● Share best practices and insights from session audits, tutor feedback, student outcomes Tutor–Student Matching Support ● Assist Coordinator in matching tutors to students using founder’s consultation notes, schedules, student needs, and tutor strengths ● Support creation of SAT/ACT Prep Plans based on templates and Founder guidance ● Collaborate with Founder & Coordinator on final decisions Tools You’ll Use ● Google Workspace (Drive, Docs, Sheets, Calendar) ● Teachworks / Lessonspace (session audits, reviewing schedules) ● Slack or Discord (tutor communication) ● Email & messaging tools (internal communication) Time Commitment ● ~10 to 15 hours per week ● Primary availability: Tuesday – Thursday 5–8 PM EST (Some flexibility based on scheduling needs) What We’re Looking For ● Strong communication and leadership skills ● Experience in tutoring, teaching, or mentoring ● Ability to give clear, constructive feedback ● Organized and detail-oriented ● Comfortable working in a startup-style, evolving environment Role Scope & Collaboration This role focuses on tutor quality and internal team support. ● The Founder will continue to lead family consultations and oversee strategy and growth. ● The Tutoring Operations Coordinator will manage scheduling, daily operations, and client communication, escalating to the Founder or this role as needed. The team will align through a weekly stand-up meeting to review priorities, address challenges, and plan ahead.