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Senior IT Project Technician

4 × 8hr days80% payHybrid · Montreal, QC, Canada

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

Reporting to the IT Project Team lead, you’ll be part of the Innovation team. In this role, you'll work hand in hand with production and the IT team to find the right software for the studio, plan how it lands, and deploy it at scale across the studio. When someone asks "what should we be using for this?", you're in the room for that answer. In this role, you'll bring in new hardware, new software, and new ways of doing things. You'll decide what's worth adopting and what's hype. And you'll spend a lot less time closing tickets than you will building the things that stop those tickets from ever being created.

In this role, you will: Design, test, and maintain deployment packages for software, drivers, and configurations across our desktop environment. Own our Microsoft Intune environment, covering device provisioning, compliance policies, application deployment, and reporting. Build scripts and lightweight tools that take the repetition out of desktop support (onboarding, patching, software updates). Hunt down the friction in our support workflows, shoulder to shoulder with the IT technicians and co-develop fixes that measurably improve speed and reliability. Document what you build and bring the team with you, through clear deployment and automation procedures plus the hands-on training that gets new tools genuinely adopted rather than quietly ignored. Keep everything aligned with our security and compliance requirements, and stay close enough to the Microsoft endpoint ecosystem to tell us what's worth adopting next and what isn't.

What we're looking for: Minimum of 7 years of relevant experience in desktop support, endpoint management, or IT operations. Strong hands-on Microsoft Intune / Endpoint Manager administration including, compliance policies, application creation/deployment, provisioning, and reporting. Real scripting ability in PowerShell to automate a workflow end to end. Application packaging and deployment experience with tools such as PDQ Deploy, Ivanti, or SCCM, along with solid Windows OS deployment and imaging knowledge. Working knowledge of Active Directory / Microsoft Entra ID and Microsoft 365. Experience in operating inside an ITSM platform like ServiceNow or Jira Service Management.

In this role, you will: Design, test, and maintain deployment packages for software, drivers, and configurations across our entire IT fleet; Own our Microsoft Intune environment: device provisioning, compliance policies, application deployment, and reporting; Build scripts and lightweight tools that eliminate repetitive work in desktop support (employee onboarding, patching, software updates); Track down friction in our support processes, shoulder to shoulder with the IT technicians, and co-design solutions that measurably improve speed and reliability; Document what you build and bring the team along with you, with clear deployment and automation procedures, plus hands-on training so that new tools are truly adopted rather than quietly ignored; Keep everything compliant with our security and compliance requirements, and stay close enough to the Microsoft endpoint management ecosystem to tell us what is worth adopting and what is not.

What we are looking for: A minimum of 7 years of relevant experience in desktop support, endpoint management, or IT operations; Strong hands-on experience administering Microsoft Intune / Endpoint Manager, including compliance policies, application creation and deployment, provisioning, and reporting; Real PowerShell scripting skills, sufficient to automate a process from start to finish; Experience packaging and deploying applications with tools such as PDQ Deploy, Ivanti, or SCCM, along with a good command of Windows deployment and imaging; Practical knowledge of Active Directory / Microsoft Entra ID and Microsoft 365; Work experience on an IT service management platform such as ServiceNow or Jira Service Management.

Under the supervision of the IT Projects team manager, you will be part of the Innovation team. In this role, you will work hand in hand with production and the IT team to find the right software for the studio, plan its rollout, and deploy it at scale across the entire studio. When someone asks "what should we be using for this?", you're the one in the room to answer. In this role, you will introduce new hardware, new software, and new ways of working. You will decide what is worth adopting and what is just noise. And you will spend much less time closing tickets than building what keeps those tickets from ever existing.

Ready to dive into the world of cutting-edge video game development? Based in Montreal, Behaviour Interactive is a major player in the gaming industry, creating unforgettable experiences on PC, console, and mobile. We are a dynamic independent studio with over 1,200 passionate employees, and we have studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam), and the UK (Behaviour UK–North & South). We focus on two main areas: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering top-tier work-for-hire development and innovating in location-based entertainment (LBE). Meanwhile, our Original Games unit pushes the limits of our creativity with our iconic IPs, such as the famous Dead by Daylight. Join us and be part of the future of interactive entertainment!

At Behaviour Interactive, we believe in equal opportunity for everyone and celebrate the diversity of people, perspectives, and ideas. That is why it is important for us to work with talent from all backgrounds, regardless of age, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, family status, disability, or any other characteristic protected by applicable law.