Company Description
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, including financial services, healthcare, automotive, agribusiness, insurance, and others. Experian invests in people and advanced new technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's people-centered, inclusive, and purpose-driven culture is recognized by numerous awards — including World's Best Workplaces™ 2025 (Top 25 global by Fortune) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers website to understand why. Experian is also proud to be an employer that promotes equal opportunity and affirmative action.
Job Description
We are looking for a Senior Analyst to work in Customer Experience Operations, with a focus on generating insights, analyzing customer behavior, and monitoring product performance. This person will be responsible for transforming data into strategic information that supports decision-making and drives continuous improvements in customer experience and business results.
The position requires strong analytical capability, ability to build executive dashboards, and development of in-depth studies on product usage, adoption, and performance.
Main responsibilities
- Build, maintain, and evolve dashboards and executive reports to track customer experience indicators, product usage, and performance.
- Conduct exploratory analyses and data studies to identify behaviors, trends, usage profiles, and improvement opportunities.
- Develop metrics, indicators, and analytical models that support decision-making across product, operations, and business teams.
- Extract, manipulate, and consolidate large volumes of data from different sources.
- Prepare executive presentations with data-driven storytelling, translating complex analyses into clear and actionable recommendations.
- Continuously monitor product performance, identifying deviations, opportunities, and risks.
- Partner with multidisciplinary teams to understand business needs and transform demands into analytical solutions.
- Support automation initiatives, operational efficiency, and advancement of the team's analytical maturity.
- Apply Artificial Intelligence tools to optimize analyses, generate insights, and increase productivity of analytical processes.
Requirements Education
- Bachelor's degree in Administration, Engineering, Statistics, Data Science, Information Systems, Economics, Mathematics, or related fields.
Technical knowledge
- Experience in data analysis and business insights generation.
- Advanced Excel proficiency.
- Experience building executive presentations in PowerPoint.
- Advanced SQL knowledge for data extraction and manipulation.
- Experience with Databricks.
- Knowledge of AWS environments.
- Experience building dashboards and visualizations in Power BI.
- Knowledge of statistical analysis techniques and data exploration.
- Familiarity with Artificial Intelligence tools and applications focused on productivity, data analysis, and insights generation.
Behavioral competencies
- Strong analytical capability and critical thinking.
- Investigative profile and problem-solving orientation.
- Ability to transform data into business recommendations.
- Good written and verbal communication.
- Ability to interact with different areas and hierarchical levels.
- Organization, autonomy, and priority management.
- Results-oriented mindset and continuous improvement.
Differentiators
- Previous experience in Customer Experience (CX), Customer Success, Operations, or Product.
- Knowledge of customer experience metrics, customer journey, and product adoption indicators.
- Experience with automation of analytical processes.
- Experience in large-scale data environments and cloud ecosystems.
Position objective: generate business intelligence from data, supporting the evolution of customer experience and maximizing the results of Serasa Experian's products through robust analyses, strategic dashboards, and actionable recommendations.
Qualifications
- Education: Bachelor's degree in Administration, Engineering, Statistics, Data Science, Information Systems, Economics, Mathematics, or related fields.
- Technical knowledge: Experience in data analysis and business insights generation. Advanced Excel proficiency. Experience building executive presentations in PowerPoint. Advanced SQL knowledge for data extraction and manipulation. Experience with Databricks. Knowledge of AWS environments. Experience building dashboards and visualizations in Power BI. Knowledge of statistical analysis techniques and data exploration. Familiarity with Artificial Intelligence tools and applications focused on productivity, data analysis, and insights generation. Behavioral competencies: Strong analytical capability and critical thinking. Investigative profile and problem-solving orientation. Ability to transform data into business recommendations. Good written and verbal communication. Ability to interact with different areas and hierarchical levels. Organization, autonomy, and priority management. Results-oriented mindset and continuous improvement.
- Technical knowledge: Experience in data analysis and business insights generation. Advanced Excel proficiency. Experience building executive presentations in PowerPoint. Advanced SQL knowledge for data extraction and manipulation. Experience with Databricks. Knowledge of AWS environments. Experience building dashboards and visualizations in Power BI. Knowledge of statistical analysis techniques and data exploration. Familiarity with Artificial Intelligence tools and applications focused on productivity, data analysis, and insights generation. Behavioral competencies: Strong analytical capability and critical thinking. Investigative profile and problem-solving orientation. Ability to transform data into business recommendations. Good written and verbal communication. Ability to interact with different areas and hierarchical levels. Organization, autonomy, and priority management. Results-oriented mindset and continuous improvement.
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and businesses, in Brazil we have more than 4,000 people working across diverse teams and specialties. Here, every skill and diversity complement each other and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their personal commitments and interests, prioritizing well-being.
We are dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, and we are recognized as one of the best companies for young professionals with a 4.6 rating on Glassdoor. Each recognition shows us that we are on the right path, providing an increasingly better work environment for our talents.
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