Company Description
Experian is a global data and technology company that creates opportunities for people and businesses around the world. We operate in many markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and in new advanced technologies to unleash the power of data. We have an amazing team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, which is people-centered, inclusive and purpose-driven, is recognized by several awards, including World’s Best Workplaces™ 2025 (Fortune Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to find out why. Experian also takes pride in being an employer that promotes equal opportunity and affirmative action.
Job Description
Act as a strategic partner for a portfolio of Enterprise clients, responsible for driving the adoption of solutions, value generation, retention and expansion of fraud prevention businesses. The professional will be the main executive relationship point with clients, conducting a consultative approach driven by data, promoting sustainable results and strengthening long-term relationships.
The position requires a strong presence with clients, including recurring visits, executive meetings and close monitoring of operations to deeply understand the business context and identify growth opportunities.
Qualifications
Qualifications:
- Experience in technology companies, SaaS, Data, Analytics, Anti-fraud, Credit, Payment Methods or complex B2B solutions.
- Knowledge of CS and Revenue indicators: NRR, GRR, Churn, Health Score, Product Adoption, Time to Value, NPS, CSAT.
- Experience with Salesforce, Sensedata, Gainsight, HubSpot or CRM/CS and BI platforms (Power BI, Tableau or Looker).
- Certifications in Customer Success, Project Management or Analytics will be differentiators.
- Intermediate or advanced English.
- Experience managing Enterprise clients and relationships with multiple stakeholders, including executives and C-Level.
Main Responsibilities:
Strategic Relationship Management
- Manage a portfolio of strategic Enterprise clients.
- Act as the main point of contact and business consultant.
- Build solid relationships with stakeholders at various levels, including executives and C-Level.
- Carry out recurring on-site visits to understand the business and strengthen the partnership.
Adoption and Value Generation
- Develop and execute success plans aligned with clients' strategic objectives.
- Ensure effective adoption of the contracted solutions.
- Identify opportunities to maximize results and return on investment (ROI).
- Promote best practices that increase the value perceived by clients.
Data and Indicator Management
- Monitor key success indicators, such as:
- Health Score
- Product Adoption
- Consumption
- NPS
- CSAT
- Churn
- Revenue Expansion
- Turn data into actionable insights and action plans.
Initiative Leadership and Governance
- Coordinate cross-functional initiatives involving internal and external areas.
- Conduct action plans to mitigate risks and resolve complex problems.
- Lead executive meetings to follow up on results and governance.
Retention and Expansion
- Ensure the retention and sustainable growth of the portfolio, acting as a leader in risk management, churn prevention and preservation of recurring revenue.
- Identify and act directly on upsell and consumption growth opportunities, connecting client needs to the portfolio's solutions.
- Support sales teams in contract renewal processes and cross-selling.
- Develop business cases and growth strategies together with the Sales, Product and other partner teams, driving revenue and value generation for the client.
Voice of the Customer
- Represent client needs internally.
- Influence the product roadmap, processes and strategies based on structured feedback.
- Act as the link between clients and internal areas for continuous improvement of the experience.
Governance and Continuous Improvement
- Record and track interactions, action plans and results in CRM tools.
- Ensure excellence in Customer Success processes and portfolio governance.
- Contribute to the evolution of relationship and client management practices.
Behavioral Competencies
- Customer focus and empathy.
- Strategic business vision.
- Executive communication.
- Influence and negotiation.
- Analytical and structured thinking.
- Complex problem solving.
- Organization and priority management.
- Proactivity and ownership.
- Ability to act autonomously in dynamic environments.
- Focus on results and value generation.
Position Success Indicators
- Portfolio retention and renewal.
- Revenue growth through expansion (upsell/cross-sell).
- Improvement in solution adoption indicators.
- Improvement in Health Score, NPS and CSAT.
- Reduction of churn and risk mitigation.
- Strengthened executive relationships and value perceived by clients.
Additional Information
Experian is a global data and technology company that creates opportunities for people and businesses around the world. We operate in many markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and in new advanced technologies to unleash the power of data. We have an amazing team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, which is people-centered, inclusive and purpose-driven, is recognized by several awards, including World’s Best Workplaces™ 2025 (Fortune Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to find out why. Experian also takes pride in being an employer that promotes equal opportunity and affirmative action
Experian Careers - Creating a better tomorrow together
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