About Us
We are a company committed to excellence in transport management. Our mission is to offer an efficient, safe and high-quality service, ensuring an exceptional experience for our passengers.
About the Role
We are looking for a person who will lead on the ground our sales and customer service team at the airport and motivate them to meet their sales and service quality goals. This is not a desk job: you will be with your team in the operation, providing coaching and setting daily work plans. If you are motivated by managing people, working with sales targets and moving in a dynamic environment, we are looking for you.
Role Objective
Lead the in-person sales and customer service team at the airport so that it meets its sales, revenue and service quality objectives.
What You Will Do
Leading the Team on the Ground
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Lead, motivate and support the sales, customer service and driver team on the ground.
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Provide daily coaching and set work plans with clear goals for the team and each person.
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Train, give feedback and evaluate performance to develop the team.
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Promote and protect the brand's image and values.
Commercial Management by Indicators
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Meet the team's sales, revenue and service quality objectives.
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Monitor sales and service indicators daily, and take action when targets are not being met.
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Prepare reports on sales results, customer satisfaction and team performance.
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Collaborate with marketing, sales and operations to boost sales.
People and Shift Management
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Create work schedules and rotating shifts, applying current labor legislation.
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Ensure team coverage in every shift and manage attendance, leave and replacements.
Customer Service and Quality
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Guarantee excellent service, managing inquiries and complaints effectively.
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Collect passenger feedback and turn it into improvements.
Operations and Control
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Resolve daily operational incidents at the airport.
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Perform cash reconciliations and cash register closings.
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Ensure compliance with safety and quality standards.
What We Are Looking For:
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Experience leading in-person teams with sales targets: sales, revenue or customer service.
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Indicator-based management: you work with goals, track results and adjust the team's plan.
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Field leadership: you like being with your team in the operation, not behind a desk.
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Energy, dynamism and the ability to mobilize others.
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Knowledge of labor legislation and experience setting up rotating shifts and work schedules.
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Good communication skills and customer orientation.
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Experience handling cash, reconciliations and cash register closings.
You do not need to come from transport. We value experience supervising teams in retail, pharmacies, medical centers, telecommunications, call centers, financial services or healthcare.
Working Hours and Schedule
4x3 shifts, daytime hours, in one of these ranges: 08:00 to 19:00 · 09:00 to 20:00 · 10:00 to 21:00 · 11:00 to 22:00.
Benefits
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Transport card for the bus to the airport.
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Continuous professional training and development.
Salary Offer
Estimated net total: $1.500.000 (after legal deductions)
Monthly base salary: $1.130.000
Meal and transport allowance: $155.500
Legal gratuity: 25% (with legal cap)
Performance bonus: $345.000
Cabify takes pride in being an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of origin, gender, religion, orientation, age or ability. Join us!