Company description
Serasa Experian is the first and largest Datatech in Brazil. A leader in intelligence solutions for risk and opportunity analysis, focused on the credit, authentication and fraud prevention journeys. With cutting-edge technology, innovation and the best talent, it turns the uncertainty of risk into the best decision, helping people achieve their dreams and businesses of all sizes and segments thrive.
We have 22,000 people operating in 32 countries, and every day we are investing in new technologies, talented professionals and innovation to help all clients maximize every opportunity. With its corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index.
Job description
We are looking for a Sales Administration Assistant II to join the team responsible for supporting the sales force in the internal processes needed to enable and track business.
Your main mission will be to support the Sales Support Operations team in executing and tracking day-to-day activities, helping ensure that requests from the Commercial area are handled with agility, quality and in line with established procedures.
This is an opportunity for someone who wants to develop knowledge of sales processes, customer service, indicators, continuous improvement and digital transformation, working with different areas of the company.
- Support Executives and Account Managers with internal processes, providing guidance on procedures, tools and service channels;
- Receive, log, track and route requests from the Commercial area, ensuring their completion within agreed deadlines;
- Perform queries, updates and records in the systems used by the operation;
- Organize and control documents, information and evidence of internal processes;
- Keep request records up to date, ensuring the quality and reliability of the information;
- Interact with partner areas to move requests forward and promote efficient communication between Operations and Commercial;
- Identify situations that require support from leadership or more experienced professionals, routing them appropriately;
- Contribute to an agile, organized and efficient experience in supporting the sales cycle.
Qualifications
Qualifications and prerequisites
- Completed high school education or ongoing higher education;
- Prior experience in operational, administrative or commercial support routines;
- Experience with processes related to contracts, access, internal controls or interfacing with partner areas;
- Knowledge of operational workflows and tracking of requests with multiple stakeholders;
- Familiarity with environments that require attention to Compliance, Governance and quality of execution;
- Office suite or corporate tools for tracking and organizing requests;
Nice to have:
- Prior knowledge of Artificial Intelligence, with the ability to apply AI practices in day-to-day operations to gain productivity, quality and accuracy;
- Experience or familiarity with using AI to automate routines, support analysis, organize information and improve processes;
- Experience in sales support, commercial operations, back office or internal customer service areas.
Additional information
At Serasa Experian, we believe that diversity is essential to a healthier and more innovative work environment, where everyone can share experiences and express their ideas. For this reason, we have various initiatives to promote inclusive recruitment and support the professional development of our people. In addition, we have our affinity groups, created to empower and welcome people from underrepresented groups:
ExperianPride (LGBTQIAPN+ community), Ubuntu (racial equity), Women in Experian (gender equity), aspire (people with disabilities) and Connecting Generations (generations).
Come be part of this transformation!
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