Company Description
Serasa Experian is Brazil's first and largest Datatech company. A leader in intelligence solutions for risk analysis and opportunity identification, with a focus on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and top talent, we transform risk uncertainty into the best decision, helping people achieve their dreams and companies of all sizes and segments to thrive.
We have 22,000 people operating in 32 countries and every day we are investing in new technologies, talented professionals, and innovation to help all our clients maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index.
Job Description
- Define and execute the Collections and Negative Registration product strategy.
- Lead the evolution of the digital credit recovery journey, from debt entry to resolution.
- Develop initiatives to increase negative registration adoption by partners and expand value recovery.
- Identify growth, monetization, and product expansion opportunities. Work in partnership with Product, Engineering, Data, Sales, Operations, and Legal teams.
- Deeply understand creditors' needs and transform them into scalable solutions.
- Use data to identify opportunities to increase conversion, activation, retention, and recovery.
- Lead the development of new digital capabilities, including automation, artificial intelligence, segmentation, and journey personalization.
- Define success metrics and monitor business, product, and experience indicators.
- Build business cases and prioritize initiatives based on customer impact and financial return.
- Ensure regulatory compliance and alignment with company strategy.
Qualifications
- Experience in product management, business, or operations related to credit, collections, credit recovery, or financial services.
- Track record of leading multidisciplinary teams.
- Strong orientation toward metrics, results, and growth.
- Ability to structure strategies and transform them into execution.
- Experience using data for decision-making.
- Ability to influence senior stakeholders and drive cross-functional agendas.
- Excellent analytical skills and business acumen.
- Knowledge of Generative AI, automation, and predictive models applied to credit recovery.
- Experience in B2B product growth.
- Knowledge of experimentation, conversion funnel, and product metrics.
- Experience building digital self-service and negotiation platforms.
Additional Information
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, including financial services, healthcare, automotive, agribusiness, insurance, and others. Experian invests in people and advanced new technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's people-centered, inclusive, and purpose-driven culture is recognized by various awards — including World's Best Workplaces™ 2025 (Top 25 global by Fortune) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers website to understand why. Experian is also proud to be an employer that promotes equal opportunity and affirmative action. If you have any disability or need that requires accommodation, please let us know as soon as possible.
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