Product Manager

If you have experience with B2B SaaS products and want to work on a platform that sits at the heart of hotel guest service operations around the world, take a look at this job!

You will lead the squad responsible for the success of hotel managers, which covers the use of analytics, AI, and data availability via API and MCP, supporting the management and decision-making process, from the operational to the tactical scope.

We are looking for someone who knows how to make data-driven decisions, understands how AI can transform the experience of a B2B product, and wants to leave their mark on a platform with global scale.

About us:

Asksuite was voted the best chatbot platform in the world for the hospitality/tourism industry for 7 consecutive years. Our AI serves 24/7 through instant messages, multilingual and across multiple service channels. Our omnichannel platform brings together the human service for all of a hotel's channels on a single screen!

We have clients in more than 80 countries, were named the 7th best company to work for in Santa Catarina by Great Place to Work, and the best company in the world in the tourism technology segment by the Hotel Tech Awards. Our team has more than 150 talents, and we are looking for someone eager to learn and grow together with us!

What is expected from this role:

• Lead by influence an autonomous, multidisciplinary squad made up of a Product Manager, Product Designer, Tech Leader, and developers;

• Influence and help build the strategic process within your area of work;

• Be ultimately responsible for the team's outcomes and help define them, as well as monitor execution end to end;

• Manage the tactical process (discovery), helping the team navigate the opportunity and solution spaces, ensuring focus on the goal;

• Be able to build a prioritization rationale based on impact, mitigating solution risks and having well-defined success criteria;

• Be able to support agility and quality in delivery, slicing solutions well, supporting project management when needed, and keeping an eye on quality metrics;

• Support the release, enablement, and launch processes, working together with the Product Marketing team;

• Have good verbal and written communication, adapted to different scenarios and audiences, helping ensure good alignment across the whole process;

• Incorporate AI as a lever in both the product and the team's processes, identifying opportunities for use that generate real gains in quality and/or efficiency.

You will do very well if you:

• Are a person passionate about product who loves what they do;

• Make decisions based on data and evidence;

• Lead by influence, are proactive and accountable;

• See AI as a work tool, not a trend, and already incorporate it into your daily work as a PM.

• Are committed to deadlines and motivated by results;

• Have excellent organizational, negotiation, and focus skills;

• Know how to work well in a team;

• Are a Solver - capable of modeling and solving complex problems;

• Are passionate about growth, coachable, and want to develop. Here, people grow together with the company (and vice versa).

Requirements:

• Solid experience as a Product Manager in SaaS companies, with a proven track record of end-to-end development of digital products, delivering results;

• Familiarity with AI tools applied to product work, whether in the discovery process, data analysis, or optimizing internal workflows;

• Strong communication and negotiation skills;

• Availability for hybrid work in Florianópolis;

• Advanced English.

It would be nice if you have (not mandatory):

• Experience in the hospitality sector;

• Experience building or evolving marketing automation products and workflow agents.

• Having built features or products where AI is part of the core experience, not just an additional feature.

Why do people love being part of Asksuite?

Our way of being:

• We are a new company in constant growth;

• We have a feedback culture and a lot of development;

• No dress code culture;

• We encourage language courses and training;

• We are expanding internationally to more than 80 countries;

• We provide career development within the company;

• We are among the top 10 (small) companies to work for in SC according to GPTW;

• We are the best company to work for in the world in the hospitality technology segment, according to the Hotel Tech Awards.

What we offer:

• National health plan with no co-payment;

• Dental plan;

• Flash Benefits card: R$1,250.00;

• Monthly education allowance: R$200.00;

• Wellhub;

• Psychological assistance;

• Pet health plan;

• Life insurance;

• Leve: financial consulting and financial well-being;

• Moving allowance (if necessary);

• Birthday day off;

• Flexible hours.