Upgrade helps its customers move in the right direction with affordable and responsible financial products. Since 2017, we have helped more than 7.5 million customers access more than $42 billion in consumer credit. By relentlessly focusing on improving our customers' financial well-being, we develop products that help them save money and support them toward a better financial future. We are backed by some of the best technology investors and were recently valued at $7.3 billion.
We are consistently recognized for our culture of collaboration and inclusion. Most recently, we were ranked among the World's Top Fintech Companies by CNBC, Best Places to Work by Built In and the San Francisco Business Times, America's Best Workplaces by Newsweek, Best "Startup" Employer by Forbes, and Healthiest Employers by the Phoenix Business Journal.
We are looking for new team members who are excited about designing and delivering new and better products. Join us and help build a better financial future for millions of people.
About the Role:
As Partner Integrations Manager, you will manage and lead a portfolio of partners throughout the integration and growth stages. You will gather and prioritize integration requirements and collaborate with various cross-functional teams, including sales, product, account management, data, and engineering, to ensure alignment between partners and internal teams.
What You'll Do:
- Act as the primary point of contact and subject matter expert for partners on the residential renovation product platform (particularly all API integration points), as well as the business and operations of this sector
- Manage integrations with new partners and the rollout of new products for existing partners, including: helping define how partner platforms will interact with Upgrade during loan application and funding processes; creating project management documentation and deliverables to track ongoing integrations; and providing partner troubleshooting as needed, both during quality assurance and user acceptance testing phases and after go-live
- Lead and facilitate cross-functional communication to ensure internal alignment and prioritization of partner integration projects and ongoing requests
- Lead the technical response to production incidents related to residential renovation integrations, coordinating internal and external teams
- Triage incoming defect reports by severity, reproduce issues in pre-production environments, and document root cause hypotheses supported by log evidence
What We're Looking For:
- Preferably 6 to 7+ years of work experience
- Bachelor's degree in business administration, software development, or equivalent
- Experience leading complex technical integrations, with deep expertise in RESTful API architecture, JSON/XML data structures, and OAuth and API key authentication models
- Expertise in the residential renovation sector or a similar merchant financing field is an ideal asset
- Entrepreneurial spirit, autonomy, and perseverance, with a desire to get into the details
- Ability to thrive in a startup culture and earn the trust of others
- Comfort collaborating with all levels of the organization and with external partners
- Comfort in a flexible environment and project management expertise across multiple departments
What We Offer
- Competitive salary and stock option plan
- Company-paid medical, dental, and vision insurance
- Flexible paid time off
- Opportunities for growth and professional development
- Paid parental leave
- Health and wellness initiatives
Work Environment and Working Conditions
The work is performed indoors in a fast-paced environment that requires the ability to manage multiple priorities and adhere to established work processes, schedules, and service expectations.
Employees regularly enter, retrieve, and exchange information accurately using digital systems and applications to support operational and customer service objectives.
The position requires the ability to receive and exchange information with customers, colleagues, supervisors, and cross-functional partners through available communication channels, which may include meetings, emails, phone calls, and digital collaboration tools, and may involve real-time exchanges, verbal or in person, as business needs require.
Duties may include managing a high volume of inbound and/or outbound customer interactions as well as work activities using telecommunication and computer systems. The position requires the ability to read, analyze, and interpret information displayed on a computer screen and to maintain a work posture for extended periods, in accordance with the requirements of the position.
Work may be performed in a contact center, an office, or remotely, depending on business needs and the nature of the role. On-site work environments may include shared workspaces, standard office lighting, and moderate background noise typical of customer service or operational environments.
Remote employees are responsible for maintaining a secure and productive workspace with a reliable internet connection that supports company systems and protects the confidentiality of company and customer information.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.
We are an equal opportunity employer and value diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability status.
Upgrade does not accept unsolicited resumes from recruitment agencies, search firms, or any other third parties. Any resume submitted to an Upgrade employee without a prior written agreement in effect will be considered Upgrade's property, and Upgrade will not be obligated to pay referral or placement fees. Agencies must obtain prior written approval from Upgrade's talent acquisition team to submit candidates, and only if a valid, duly signed agreement is in effect.
English language is required for this position, as it involves interacting with staff at Upgrade's offices worldwide.
English language is required for this position, as it involves interacting with staff at Upgrade's offices worldwide.