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Posted 6 days ago
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Purple Computing

L3 Service Desk & Projects Engineer

4 x 9hr days (100% pay)Hybrid · Bath, UK

We are hiring for an L3 Service Desk & Projects Engineer!

Based in Bath, Bristol, Exeter, or nearby, you’ll enjoy a hybrid role that showcases your expertise in Apple, cloud platforms, networking, and more.

We hire for high agency, adaptability, and curiosity. Your friendly demeanour, commitment to outstanding customer service, and ability to navigate a wide range of tasks could make you a strong fit for our team.

This role is for you if you’re technically at a Level 3 position, self-motivated, take ownership without needing direction, adapt quickly to change, and approach challenges with curiosity.

About this role

Even if you don’t meet every technical requirement listed, your leadership mindset, proven experience, and customer-first approach may make you a strong candidate.

Job Description

  • Lead the resolution of high-priority and complex escalated incidents within SLA.
  • Perform root cause analysis and provide detailed diagnostic reporting.
  • Architect, implement, and support advanced solutions across: Windows, macOS, O365, Azure, Entra ID, Exchange, Synology, Ubiquiti, Tailscale, 3CX, MDM.
  • Take ownership of critical infrastructure issues across networking, servers, VPNs, and endpoint hardware.
  • Act as final escalation for L2 engineers and coordinate resolution paths across teams.
  • Drive continual service improvement by owning documentation, KB articles (HTL), SOPs, and escalation playbooks.
  • Coach and upskill L1 and L2 staff, reinforcing best practices and technical standards.
  • Take lead technical responsibility for delivering client IT projects end-to-end.
  • Act as the senior point of contact in customer and third-party project liaison.
  • Produce client-ready documentation outlining infrastructure design, deployment procedures, and maintenance protocols.
  • Hybrid delivery model—expect onsite project work across the South and South West of the UK.

Personality

  • Friendly, approachable and helpful.
  • Confident on the telephone.
  • Committed to maintaining impeccable standards of customer service.
  • Self-motivated, takes ownership of their work, and takes pride in delivering high-quality outcomes.
  • Able to work independently for much of the time, taking feedback on board and driving continuous improvement.
  • Keen to promote follow-on projects and new services that would be of value to our clients.

General Non-Technical Skills

  • Strong leadership and accountability in delivery.
  • Proven ability to juggle competing priorities and maintain excellent response times.
  • Clear, professional written and verbal communication skills.
  • Adept at simplifying complex technical matters for clients.
  • Consistently takes initiative and acts on feedback.
  • Willingness to operate flexibly, including occasional out-of-hours work.
  • Ability to thrive in unfamiliar technical environments through research, testing, and self-learning.

Base Technical Skills

  • Deep understanding of macOS and iOS platforms, including deployment and management at scale.
  • Advanced administration of Microsoft 365, including Exchange Online, SharePoint, Intune, and Teams.
  • High-level troubleshooting of SaaS platforms: Dropbox, OneDrive, Adobe CC, etc.
  • Strong working knowledge of:
    • Synology (NAS, replication, shared folders, snapshots)
    • DrayTek (legacy support)
    • Ubiquiti/UniFi (design, deployment, controller-level config, VLAN, firewalling)
    • 3CX (VoIP provisioning, SBC config, troubleshooting)
    • SD-WAN VPNs (e.g. Tailscale, ZeroTier)
    • MDM platforms (e.g. Mosyle) and scripting-based management.
  • Proven experience in designing and troubleshooting complex LAN/WAN environments.
  • Familiarity with enterprise network segmentation, firewall rulesets, and endpoint isolation practices.
  • Advanced knowledge of Entra ID (Azure AD), identity federation (SAML, OAuth), and SSO architecture.
  • Comfortable with endpoint and peripheral deployment and troubleshooting, including printer queues, IP phones, and client-based sync tools.
  • Able to plan and execute email migrations, mail flow configurations, and security hardening for email platforms.

Highly Advantageous Technical Skills

  • Experience designing and installing physical network infrastructure, including CAT5/6 cable terminations to RJ45 / patch panels, server cabinets, trunking data cables and mounting WiFi access points.
  • Experience deploying and administering cloud-based virtual Windows / Linux servers and Microsoft Remote Desktop / Citrix-style environments, Microsoft Azure and Proxmox virtualisation.
  • Experience designing and managing FileMaker (Claris) database solutions.
  • Bash / Shell scripting or any broadly equivalent transferrable knowledge in scripting and programming concepts to aid in our internal DevOps processes.
  • Experience in modern home automation design and implementation.

Working Conditions

  • 4-day working week as standard / 34 hours.
  • Six weeks (of a 4-day week) p/a annual leave allowance.
  • Generous Christmas / New Year working hours.
  • Mileage paid at 45p (own vehicle required).
  • The role is nominally based in Bath, Bristol or Exeter, but our client base is spread across the south and southwest; being based anywhere in that region would be suitable if you are willing to travel to customer sites 2-3 days per week up to ~2 hours.

Apply for this role

L3 Engineer

At Purple Computing, we are passionate about technology, and we love helping our clients succeed. We offer our employees a competitive salary and benefits package, as well as the opportunity to work on challenging and rewarding projects. We also have a collaborative and supportive work environment, and we can say that we genuinely care about our staff.

If you are a talented and experienced individual looking for a challenging and rewarding career in IT, we encourage you to apply for this position using the button below.