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Posted 6 days ago
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Purple Computing

L2 Engineer

4 x 9hr days (100% pay)Hybrid · Bath, UK

We are hiring for an L2 Engineer!

Based in Bath, Bristol, Exeter, or nearby, you’ll enjoy a hybrid role that showcases your expertise in Apple, cloud platforms, networking, and more.

We hire for high agency, adaptability, and curiosity. Your friendly demeanour, commitment to outstanding customer service, and ability to navigate a wide range of tasks could make you a strong fit for our team.

About this role

If you are hard-working and highly customer-focused, and you have most but not all of the posted technical experience, you should still apply.

Job Description

  • Resolve escalated incidents efficiently within the SLA.
  • Provide detailed diagnosis and documentation for issues.
  • Deploy, configure, and maintain systems: Windows, macOS, O365, Azure, Entra ID, Exchange, Synology, Ubiquiti, Tailscale, 3CX, MDM.
  • Support hardware, networking, VPNs, printers, peripherals, and server/workstation breakdowns.
  • Consult L3 experts when encountering complex or undefined issues.
  • Drive knowledge transfer—create KB (HTL) articles and update triage and escalation procedures.
  • Mentor L1 colleagues in troubleshooting and escalation best practices.
  • Completing tasks towards delivering our clients’ IT projects.
  • Customer, supplier and third-party liaison throughout projects.
  • Provide concise documentation of the systems and processes that you have implemented.
  • Opportunities for Hybrid remote and onsite project delivery across the south and south-west of the UK.

Personality

  • Friendly, approachable and helpful.
  • Confident on the telephone.
  • Committed to maintaining impeccable standards of customer service.
  • Self-motivated, takes ownership of their work, and takes pride in delivering high-quality outcomes.
  • Able to work independently for much of the time, taking feedback on board and driving continuous improvement.
  • Keen to promote follow-on projects and new services that would be of value to our clients.

General Non-Technical Skills

  • A great work ethic and high standards.
  • Ability to prioritise and multitask to deliver superb response times.
  • Concise and well-presented verbal and written communication (should be reflected in CV!).
  • Ability to explain technical concepts with accessible, simple language.
  • Willing to take on responsibility and work proactively.
  • Able to work flexibly to accommodate clients’ needs, sometimes out of hours.
  • Confidence to take on unfamiliar, diverse tasks and to research and learn on the job.

Base Technical Skills

  • Familiar with Apple hardware and software, including macOS and iOS.
  • Familiar with common cloud business platforms such as Microsoft 365 and Google Workspace.
  • Confident in supporting and deploying commonly used SaaS platforms such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive, and Sharepoint‎.
  • Familiarity with a range of products and software from vendors, including:
    • Synology
    • DrayTek
    • Ubiquiti / UniFi
    • 3CX
    • ZeroTier / Tailscale (and/or comparable SD-WAN VPNs)
    • Mosyle (or a comparable MDM solution)
  • Confident understanding of IP networking concepts, including designing, installing, configuring and troubleshooting complex small- to medium-sized business networks.
  • Advanced wired and wireless network configuration and optimisation, including the use of VLANs, firewalls and other techniques for network segmentation and endpoint security.
  • Familiarity with advanced cloud directory, SAML / SSO and various modern authentication methods, e.g. Microsoft Entra (Azure).
  • Experience installing and troubleshooting standard office peripherals like printers, scanners and VoIP handsets.
  • Confidence in configuring and troubleshooting email platforms, including email service migrations, deliverability and fixing email client issues.

Highly Advantageous Technical Skills

  • Experience designing and installing physical network infrastructure, including CAT5/6 cable terminations to RJ45 / patch panels, server cabinets, trunking data cables and mounting WiFi access points.
  • Experience deploying and administering cloud-based virtual Windows / Linux servers and Microsoft Remote Desktop / Citrix-style environments, Microsoft Azure and virtualisation.
  • Experience designing and managing FileMaker (Claris) database solutions.
  • Bash / Shell scripting or any broadly equivalent transferrable knowledge in scripting and programming concepts to aid in our internal DevOps processes.
  • Experience in modern home automation design and implementation.

Working Conditions

  • 4-day working week as standard / 34 hours.
  • Six weeks (of a 4-day week) p/a annual leave allowance.
  • Generous Christmas / New Year working hours.
  • Mileage paid at 45p (own vehicle required).
  • The role is nominally based in Bath, Bristol or Exeter, but our client base is spread across the south and southwest; being based anywhere in that region would be suitable if you are willing to travel to customer sites 2-3 days per week up to ~2 hours.

Apply for this role

L2 Engineer

At Purple Computing, we are passionate about technology, and we love helping our clients succeed. We offer our employees a competitive salary and benefits package, as well as the opportunity to work on challenging and rewarding projects. We also have a collaborative and supportive work environment, and we can say that we genuinely care about our staff.

If you are a talented and experienced individual looking for a challenging and rewarding career in IT, we encourage you to apply for this position using the button below.