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Applications close December 22nd, 2026

Key Account Manager, Retail

5 day weekGenerous PTOHybrid · Chengdu, Sichuan, China

Job Description

R421914

Job Description:

Manage key retail market customers, implement the company's sales strategy and develop sales plans for the territory to ensure achievement of company sales targets and expansion of market share; establish and maintain good business relationships with key retail market customers, and build the brand image of the company and its products. Strengthen collaboration with related departments.

Key Responsibilities:

Sales Performance and Territory Management

  • Achieve the retail market sales targets assigned by the company and increase the company's product market share

  • Plan and organize relevant marketing promotion activities based on the specific conditions of the territory

  • Execute and follow up on market promotion plans, and promptly and accurately collect and report market information

  • Visit customers' headquarters and branches, establish and maintain good relationships with key customers; through regional cooperation, select and negotiate with key accounts, sign agreements and execute them

  • Communicate and coordinate with commercial personnel in the region to ensure normal supply of products in the region

  • Allocate resources reasonably and effectively and control expenses within the region

  • Complete all reports and documents promptly and accurately

Product Knowledge

  • Help improve team members' ability to apply product knowledge in daily work

  • Understand knowledge and developments of competitive products

  • Continuously learn and improve medical knowledge

Professional Conduct

  • Ensure strict compliance with the company's SOPs and financial policies during sales and work processes, and ensure team behavior conforms to the company's code of ethics and principles

  • Maintain a good professional image, dress in line with professional standards, and conduct oneself in accordance with company requirements

  • Demonstrate dedication, actively engage in one's work and set an example

Team Management and Talent Development

  • Build a high-performance team through effective management, motivation, development and retention of talent

  • Manage and coach representatives; through planned joint visits, train representatives to improve sales skills and problem-solving ability

  • Complete quarterly performance evaluations and performance analysis, and provide timely, targeted coaching and training to subordinates to achieve better results

  • Determine training needs through performance management and talent development plans, develop and retain talent, and reduce employee turnover

  • Recruit suitable sales personnel and build a talent reserve system

  • Ensure departing employees complete work handover according to company regulations

  • Strengthen communication and cooperation within the department and across departments

  • Create a good working atmosphere, promote teamwork, and ensure fairness, impartiality and transparency

  • Complete other temporary tasks assigned by superiors

Requirements:

Basic Requirements

Familiarity with relevant products and sales experience in the retail market

Education Background

Bachelor's degree or above

Medicine, pharmacy or related majors

Qualification certificates

Work Experience

More than 5 years of relevant KA or retail sales management experience

Abilities

Negotiation skills

Job skills

Product knowledge

Sales techniques

Key account management ability

Additional location(s) Compensation Information:

Required Skills:

Account Management, Adaptability, Contract Management, Customer-Focused, Customer Needs Assessments, Data Analysis, Health Care Systems, Market Analysis, Pharmaceutical Sales, Product Knowledge, Project Management, Sales Proficiency, Sales Target Achievement, Strategic Planning, Strategic Thinking

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

12/23/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.