THE ROLE & THE TEAM
As an IT Technician (all genders), you will provide competent IT service to all employees and ensure that our IT infrastructure runs smoothly. With your relevant IT experience, you will carry out troubleshooting and confidently implement technical solutions. You will be part of an international team of over 100 people across 9 locations and work closely with the infrastructure teams.
WHY THIS ROLE IS EXCITING FOR YOU...
- As a point of contact (all genders) in 1st and 2nd Level Support, you keep an eye on our network structure at all workstations (Windows) as well as production workstations (Linux/Windows) and ensure IT service for all employees.
- You independently carry out troubleshooting in the desktop, printer and mobile areas and set up or reconfigure workstations and their infrastructure.
- You develop and implement technical solutions based on our established support principles.
- You monitor our network infrastructure (hardware, TCP/IP, routers, WIFI) and analyze faults in WLAN and LAN using relevant network protocols.
WE WOULD LOVE TO GET TO KNOW YOU IF...
- You have a completed vocational training in IT (e.g. systems administration, network administration, IT specialist or IT administration).
- Ideally, you have initial professional experience in 1st and 2nd Level Support and basic network knowledge of TCP/IP, VLAN, Ethernet and WIFI.
- Your communication skills allow you to pass on your expertise in a clear, sustainable way, tailored to the knowledge level of your colleagues, and you have good English skills, spoken and written, that make communication within the team easier.
- You are willing to work shift work with fixed shift times (early shift 05:55 - 14:45, late shift 15:00 - 23:35).
OUR CORPORATE BENEFITS
Zalando offers a range of employee benefits. Here is an overview of what to expect. Ask your Talent Acquisition Partner to learn more about our benefits.
- 27 vacation days per year as a starting entitlement for full-time employees, +1 day for each calendar year (up to a maximum of 30 days)
- 40% discount on fashion and beauty products sold and shipped by Zalando, 30% discount on Lounge by Zalando, discounts from external partners
- Fixed shift times: early shift from 05:55 - 14:45 and late shift from 15:00 - 23:35
- Company canteen with employee prices and a balanced selection of food and drinks
- Free parking
- Family service, including advice and special offers for parents and caregivers
- Company pension scheme
- Employee share program
- Health and well-being platform including Wellhub
- Psychological support and coaching
- A variety of learning opportunities, a training platform for professional development and semi-annual peer feedback
- 2 paid volunteering days per year
- Special leave for relocation (by prior arrangement)
OUR GUIDING PRINCIPLES
Do you have the right skills but don't meet every requirement? Then we encourage you to apply anyway. Perhaps you are exactly the right person for this or another role on our team!
At Zalando, our vision is to build the leading European technology platform for fashion and lifestyle – one that thrives on diversity and is inclusive from the ground up. We believe that diverse teams foster innovation and creativity, and we actively seek talent from varied backgrounds.
We actively work to reduce bias in our recruitment and employment processes by focusing on your qualifications, skills and contributions. To support this, we ask you not to include personal details such as your photo, age or marital status in your CV, so that assessment is fair and based solely on your skills and potential.
We strive to offer everyone a great and accessible candidate experience. Should you need support during the recruitment process, please let us know – we are here for you.
Learn more about our commitment to a diverse and inclusive workplace: https://jobs.zalando.com/de/our-culture/diversity-and-inclusion