Do you want to change the world? That is what we do at Cabify. Our goal is to make cities better places to live by improving the mobility of the people who live in them, connecting passengers and drivers with just the press of a button. One day, cities may be places where no one needs a private car, but we still have a long way to go... will you join us?
We are looking for a versatile and proactive IT Technical Support and Projects Specialist to join our technology team in Madrid. The ideal person will be responsible for providing expert technical support to our users, as well as actively participating in the planning, execution and monitoring of various technology projects that drive efficiency and innovation in the company. This role requires a combination of strong technical skills, project management capability and an excellent service orientation.
Technical Support:
- Provide Level 2 technical support to company employees, resolving incidents related to hardware, software, operating systems, networks and peripherals.
- Diagnose and resolve technical problems efficiently, both remotely and on-site.
- Manage and prioritize support tickets using our ticketing tool.
- Carry out preventive and corrective maintenance of IT equipment and systems.
- Manage the hardware and software inventory, as well as licenses.
- Create and maintain technical documentation, user guides and knowledge bases.
- Assist in setting up new user accounts, equipment and mobile devices.
- Escalate complex incidents to higher support levels or external suppliers when necessary.
IT Project Management and Participation:
- Actively participate in the full lifecycle of IT projects, from conception through implementation to closure.
- Collaborate in defining the scope, objectives, timelines and deliverables of projects.
- Execute tasks assigned within projects, ensuring compliance with deadlines and quality standards.
- Assist in coordinating internal and external resources for project execution.
- Monitor project progress, identify risks and propose solutions.
- Prepare project documentation (plans, status reports, technical manuals, etc.).
- Communicate effectively with project stakeholders to ensure alignment and manage expectations.
- Research and propose new technologies or improvements to existing systems.
Technical Requirements:
- Solid knowledge of Windows and/or macOS operating systems in corporate environments.
- Experience resolving hardware problems (PCs, laptops, printers, peripherals).
- Knowledge of TCP/IP networks, DNS, DHCP, VPN, Wi-Fi.
- Experience with ticketing tools (e.g. Jira Service Management, Zendesk, ServiceNow).
- Experience administering platforms such as Microsoft 365 / Google Workspace.
Optional:
- Scripting knowledge (Python)
What we offer?
We are a team full of happy and motivated people. Flexibility, a good atmosphere, growth and impact guaranteed! Cabify comes loaded with benefits for you to enjoy on your journey with us:
🔋Recharge Day: the third Friday of the month off!
🌍Flexible schedule and 100% on-site work model
👨⚕️Agreement plan with dental health centers
⭐Loyalty program based on years of service
🏥Supplementary health insurance and free telemedicine
💸Monthly credit to use in our Cabify App
🎉Fun events to enjoy with your team
🖥️Work equipment so you can develop all your talent