Do you want to change the world? That is what we do at Cabify. Our goal is to make cities better places to live by improving mobility for the people who live in them, connecting passengers and drivers with just the push of a button. It is possible that one day cities will be places where no one needs a private car, but we still have a long way to go… will you join us?
We are looking for a versatile and proactive IT Support and Projects Specialist to join our technology team in Madrid. The ideal person will be responsible for providing expert technical support to our users, as well as actively participating in the planning, execution, and monitoring of various technological projects that drive efficiency and innovation within the company. This role requires a combination of solid technical skills, project management capability, and an excellent service orientation.
Technical Support:
- Provide Level 2 technical support to company employees, resolving incidents related to hardware, software, operating systems, networks, and peripherals.
- Diagnose and solve technical problems efficiently, both remotely and in person.
- Manage and prioritize support tickets using our ticketing tool.
- Perform preventive and corrective maintenance on computer equipment and systems.
- Manage hardware and software inventory, as well as licenses.
- Create and maintain technical documentation, user guides, and knowledge bases.
- Assist in the setup of new user accounts, equipment, and mobile devices.
- Escalate complex incidents to higher levels of support or external providers when necessary.
IT Project Management and Participation:
- Actively participate in the full lifecycle of IT projects, from conception to implementation and closure.
- Collaborate in defining the scope, objectives, timelines, and deliverables of projects.
- Execute assigned tasks within projects, ensuring compliance with deadlines and quality standards.
- Assist in the coordination of internal and external resources for project execution.
- Monitor project progress, identify risks, and propose solutions.
- Prepare project documentation (plans, status reports, technical manuals, etc.).
- Communicate effectively with project stakeholders to ensure alignment and manage expectations.
- Research and propose new technologies or improvements to existing systems.
Technical Requirements:
- Solid knowledge of Windows and/or macOS operating systems in corporate environments.
- Experience in troubleshooting hardware (PC, laptops, printers, peripherals).
- Knowledge of TCP/IP networks, DNS, DHCP, VPN, Wi-Fi.
- Experience with ticketing tools (e.g., Jira Service Management, Zendesk, ServiceNow).
- Experience in administering platforms such as Microsoft 365 / Google Workspace.
Optionally valued:
- Knowledge of scripting (Python)
What do we offer?
We are a team full of happy and motivated people. Flexibility, a great environment, growth, and impact are guaranteed! Cabify comes loaded with benefits for you to enjoy on your journey with us:
🔋Recharge Day: the third Friday of the month is off!
🌍Flexible schedule and 100% in-office work model
👨⚕️Agreement plan with dental health centers
⭐Loyalty program based on years of service
🏥Supplementary health insurance and free telemedicine
💸Monthly credit to use on our Cabify App
🎉Fun events to enjoy with your team
🖥️Work equipment so you can develop all your talent