Farmer Executive at Experian

Company Description

MORE THAN A CARD MACHINE, MORE THAN A DIGITAL ACCOUNT: a complete solution for our customers, a business made by people, for people.

We were born with the purpose of improving lives, sharing dreams and achievements. We do this through innovative solutions that transform, with simplicity and efficiency, the financial management of people and businesses.

And now, we are part of Serasa Experian: together we are creating a better future for everyone, expanding opportunities here and now. In addition to our customized business solutions, we are also working hand-in-hand with Serasa on solutions for the end consumer, carrying out a series of initiatives that contribute to the education, management, and financial empowerment of the population. Through the Serasa platform, we enable the offering of the Serasa Digital Account, which is a payment account that allows consumers to make various payments, including for debt negotiations on Serasa Limpa Nome, quickly and securely.

Here at PagueVeloz, we want to do things differently, to be disruptive, welcoming and attracting entrepreneurs and showing that the financial market can indeed be: less bureaucratic, slow, outdated, and much less complicated. To do this, we are building a strong, diverse team that is not afraid of challenges. Here, diversity is an ally of transformation. Therefore, we encourage and look after applications from professionals who are: women, Black, Indigenous, Asian, and/or multiracial people, members of the LGBTQIANPN+ community, people with disabilities (PcD), and people in vulnerable situations.

Like what you see? Then come tell new stories and be part of the #TimeVeloz team too.

Job Description

Hybrid position based in Blumenau/SC.

As a Farmer Executive, your mission will be to ensure the loyalty and engagement of the customer base, acting consultatively to prevent cancellations, reactivate inactive accounts, and identify expansion opportunities. You will be responsible for building relationships, understanding customer needs, and proposing solutions that maximize perceived value.

Manage a portfolio of active and inactive customers with a focus on retention and engagement.
Monitor churn indicators and usage behavior for preventive actions.
Conduct reactivation campaigns for inactive customers.
Work on engagement campaigns for active and inactive customers.
Collaborate with internal areas (sales, product, customer service) to ensure a fluid journey.
Prepare performance reports and insights for decision-making.

Qualifications

Experience in farmer and/or retention roles.
Clear, empathetic, and solution-oriented communication skills.
Knowledge of CRM tools like Salesforce and Excel.
Proactive, organized, and results-oriented profile.
Consultative communication and negotiation skills.
Analytical ability to interpret data.
Customer portfolio management.
Experience in the acquiring segment.

Additional Information

This is an affirmative position for women, as part of our commitment to advancing gender equity in the workplace.

Serasa Experian invests in female leadership and has a partnership with the TODAS Group. Furthermore, we adhere to the 'Elas Lideram 2030' (Women Lead 2030) movement, and we have joined UN Women to reduce gender inequality by 2030!!

We also have the Women in Experian group, which seeks to improve gender equity for women by creating development opportunities, different perspectives, skills, among others.

Come be part of this transformation!

If you do not identify with this group, we invite you to explore other opportunities on our careers page. We have several vacancies that may connect with your profile and interests.

Come be #TimeVeloz!

Let's grow together! We want to truly contribute to the growth of those around us. Our Purpose? To improve lives, share dreams and achievements.