Company Description
Serasa Experian is Brazil's first and largest Datatech. A leader in intelligence solutions for risk and opportunity analysis, with a focus on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and the best talent, it transforms the uncertainty of risk into the best decision, helping people achieve their dreams and companies of all sizes and segments to thrive.
We have 22,000 people operating in 32 countries and every day we are investing in new technologies, talented professionals, and innovation to help all our clients maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index.
Job Description
Salesforce Specialist with a focus on Sales Cloud to work on the evolution, sustainability, and optimization of the Salesforce platform, directly supporting commercial, technology, and business areas in improving sales processes, opportunity management, commercial productivity, and user experience.
This position will have a strategic role in translating business needs into scalable, secure Salesforce solutions that adhere to platform best practices. We are looking for a person with proven experience in Salesforce Sales Cloud, a consultative vision, strong analytical capability, and the ability to work in complex corporate environments.
The professional will also participate in alignments with Experian global teams, contributing to discussions on platform evolution, solution standardization, governance, and adoption of best practices in the Salesforce ecosystem.
Key responsibilities
- Act as a functional reference in Salesforce Sales Cloud.
- Gather, analyze, and document requirements with commercial areas, technology, and other stakeholders.
- Translate business needs into efficient, scalable, and sustainable Salesforce solutions.
- Configure, evolve, and sustain processes related to leads, accounts, contacts, opportunities, commercial pipeline, forecast, activities, campaigns, products, price books, and reports.
- Create and improve automations using declarative platform resources, such as Flow Builder, validation rules, approval processes, record types, page layouts, dynamic forms, permission sets, and Lightning App Builder.
- Support the definition of platform best practices, governance, security, data quality, and change management.
- Develop and optimize reports, dashboards, and indicators to support business decision-making.
- Work together with architecture, development, data, security, product, and operations teams to ensure integrated and consistent solutions.
- Support integration initiatives between Salesforce and corporate systems.
- Guide key users, support testing, training, and disseminate best practices for Salesforce use.
- Participate in forums with Experian global teams for alignment on platform evolution, technical standards, and improvements.
Qualifications
- Proven experience with Salesforce Sales Cloud.
- Solid knowledge of the main Sales Cloud objects and processes, such as Lead, Account, Contact, Opportunity, Product, Price Book, Campaign, Quote, and Forecast.
- Experience in declarative configuration of the Salesforce platform.
- Mastery of Flow Builder, validation rules, approval processes, record types, page layouts, Lightning App Builder, profiles, roles, and permission sets.
- Experience with reports, dashboards, and commercial indicators in Salesforce.
- Ability to understand business processes and propose functional solutions within the platform.
- Experience in requirements documentation, solution design, testing, testing, and sustaining improvements.
- Knowledge of best practices in governance, security, data quality, and change lifecycle in Salesforce.
- Good communication skills to work with technical areas, business areas, and stakeholders at different levels.
- Analytical, organized, collaborative profile oriented toward problem-solving.
Differentials
- Knowledge of Salesforce Service Cloud, including case management, queues, SLAs, service processes, and 360-degree customer view.
- Intermediate or advanced English for working on alignments with Experian global teams, participation in platform evolution forums, and discussions on best practices.
- Salesforce Administrator certification.
- Sales Cloud Consultant certification.
- Platform App Builder certification.
- Service Cloud Consultant certification.
- Knowledge of Apex, SOQL, APIs, Lightning Web Components, and Salesforce integrations.
- Experience in large companies or corporate environments with high complexity.
- Experience with B2B commercial processes.
- Experience with agile methodologies, such as Scrum or Kanban.
- Knowledge of LGPD, privacy, information security, and sensitive data management.
Expected profile
We are looking for a person with a consultative approach, business vision, and the ability to act as a bridge between commercial areas, technology, and strategic stakeholders.
The ideal profile should combine functional mastery of Salesforce Sales Cloud with analytical capability, organization, clear communication, and a sense of ownership. It is important that the professional can propose simple, scalable solutions that meet the company's needs, always considering governance, data quality, security, and user experience.
This person will be a key piece in the evolution of Salesforce within Serasa Experian, contributing to greater commercial efficiency, better sales pipeline management, and strengthening the company's CRM strategy.
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we have more than 4,000 people working in different teams and specialties. Here, every knowledge and diversity complement each other and you can work on what you love most. We are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, prioritizing well-being.
We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, and we are recognized as one of the best companies for young professionals and have a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talent.
Experian Careers - Creating a better tomorrow together
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