Company Description
Serasa Experian is Brazil's first and largest Datatech company. A leader in intelligence solutions for risk and opportunity analysis, with a focus on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and the best talent, it transforms risk uncertainty into the best decision, helping people achieve their dreams and companies of all sizes and segments to thrive.
We have 22,000 people operating in 32 countries and every day we are investing in new technologies, talented professionals, and innovation to help all our clients maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index.
Job Description
This position is responsible for leading AI projects with a business vision throughout the customer journey, identifying application opportunities, translating needs to technical teams, and mobilizing different areas for solution implementation.
Qualifications
What we are looking for in you:
- Proven experience in implementing AI projects.
- Experience in Product, Strategy, CX, or Digital Transformation.
- Strong business vision and results-oriented mindset.
- Ability to influence and mobilize multiple areas.
- Experience working with technical teams (data/engineering).
Your main responsibilities will be:
- Lead AI projects applied to the customer journey (end-to-end).
- Identify and prioritize opportunities with a focus on business impact.
- Structure, evolve, and govern knowledge bases used by AI solutions.
- Act in content curation and definition of guidelines for AI-generated responses, ensuring quality, consistency, and business alignment.
- Act as a bridge between business, product, and technology areas.
- Ensure execution, delivery, and adoption of initiatives.
- Define and monitor result KPIs.
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we have more than 4,000 people working in diverse teams and specialties. Here, every knowledge and diversity complement each other and you can work on what you love most. We are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, prioritizing well-being.
We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, and we are recognized as one of the best companies for young professionals and have a 4.6 rating on Glassdoor. Each recognition shows us that we are on the right path, providing an increasingly better work environment for our talents.
Experian Careers - Creating a better tomorrow together
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