About Blip
We are a global technology company and leaders in conversational commerce in Latin America, offering SaaS solutions that enable businesses to connect with their customers through digital channels such as WhatsApp, Instagram and others. Today we have more than 1,000 employees and offices in Brazil, Mexico and Spain, serving thousands of companies around the world.
Backed by global investors such as Warburg Pincus, SoftBank and Microsoft, we continue on a consistent path of accelerated growth and international expansion.
Team Description
The Professional Services / Delivery team at Blip is responsible for ensuring the implementation, evolution and strategic success of clients on our conversational platform and Artificial Intelligence solutions. We are a team highly focused on understanding our clients' business objectives, managing post-implementation operations, identifying account expansion opportunities and delivering high-impact results that support the digital transformation of the market.
Position Mission
Manage and grow strategic Professional Services accounts, leading end-to-end post-implementation operations and product follow-up. As Delivery Manager (DM), your mission is to act in a consultative, results-driven way with the client, monitoring operational metrics, proposing new account evolution/expansion roadmaps, applying AI solutions and ensuring that the product lifecycle within the client is sustainable and constantly growing.
Requirements
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Proven prior experience and performance in the role of Delivery Manager (DM) in Professional Services or technology consulting.
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Experience in managing and following up on products/platforms after implementation (operations monitoring, evolution roadmap, result metrics, account retention and expansion).
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Prior experience in companies in the Technology/SaaS product segment and/or conversational solutions (chatbots, messaging, conversational AI).
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Proficiency in the practical application of Artificial Intelligence (AI) and data to optimize routines and business solutions.
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Ability to work directly with the client (client-facing) with excellence in managing tactical and executive stakeholders.
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Advanced/fluent English for conducting daily negotiations and managing global accounts.
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Residence in and availability to work in the city of São Paulo (SP) in a hybrid model (with office presence and periodic client visits).
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Analytical skills for root-cause diagnosis in processes, tracking ROI and the economic viability of projects.
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Ability to influence cross-functional teams (cross-functional) and negotiate conflicting priorities with a focus on deadlines and value delivery.
Nice to Have
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Intermediate Spanish
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Experience in business within the messaging ecosystem (WhatsApp Business API, Messenger, RCS) or conversational SaaS
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Prior experience in account expansion processes (upsell/cross-sell of products)
Additional Information
Advantages and benefits
Your Day-to-Day Experience
- 🕘 Flexible Hours: More autonomy to organize your routine with balance and responsibility.
- 🏠 Flexible Work Models: Remote, hybrid or on-site, depending on the needs of the role.
- 👕 No Dress Code: Freedom to be yourself, without formalities.
- 🎉 Birthday Day Off: One day off in your birthday month to celebrate as you like.
- 🔋 Blip Recharge: 5 paid days off per year, for positions that do not clock in, designed to balance the workday.
Well-being and Quality of Life
- 🍽️ Food or Meal Voucher: R$ 1,144.00 monthly, without deduction and credited including during vacations and leaves.
- Beneflex: Monthly value in flexible balance
- 🚍 Transportation Voucher: Available as needed for commuting.
- 🏋️ Wellhub Plus (Gympass): Access to the Starter Plan at no cost, for gyms, wellness apps and physical activities, also for dependents.
- 🎭 SESC Agreement: Access to culture, leisure, sports, hotels, holiday camps and more.
Physical and Emotional Health
- 🩺 Health Plan (Sulamérica): Nationwide coverage, private room for you and your dependents, with only co-payment discounts.
- 🦷 Dental Plan (Odontoprev): Nationwide coverage for you and your dependents, with three plan options, and full discount of the chosen plan's value.
- Vidalink Medication Plan: R$50.00 monthly for purchasing prescription medications.
- 🔐 Life Insurance: Coverage equivalent to 24 times your monthly salary.
Family, Parenthood and Support
- 👶 Extended Maternity Leave: 180 days to experience the start of this new phase with peace of mind.
- 👨👧 Extended Paternity Leave: 30 days to be present and strengthen bonds.
- 🧸 Childcare Allowance: Reimbursement of R$ 676.81 for children up to 2 years old and R$ 592.21 for children up to 5 years old.
- 🧩 Allowance for Dependents with Disabilities (PCD): Support of R$ 846.02 for children with disabilities or neurodiversity.
Development and Recognition
- 📘 Educational Incentive: Partnerships with higher education institutions and language schools.
Diversity and Inclusion
- 🏳️🌈 Your Name Matters: Reimbursement of up to R$250.00 for expenses related to changing first name and/or gender marker, strengthening inclusion and respect for identity.