Company Description
Serasa Experian is Brazil's first and largest Datatech company. A leader in intelligence solutions for risk analysis and opportunities, with a focus on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and the best talent, it transforms the uncertainty of risk into the best decision, helping people achieve their dreams and companies of all sizes and segments to thrive.
We have 22,000 people operating in 32 countries and every day we are investing in new technologies, talented professionals, and innovation to help all customers maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index.
Job Description
Job Description
About the position
We are looking for a Customer Success Consultant to work in the Marketing Services area, with a focus on ensuring adoption, performance, and value generation of solutions with customers. This professional will be responsible for managing the post-sale relationship, acting strategically, consultatively, and results-oriented, contributing directly to customer retention, expansion, and satisfaction.
Main responsibilities
- Act as the primary point of contact for the customer in the post-sale phase, ensuring a positive and consistent journey.
- Conduct onboarding, activations, and periodic follow-ups of Marketing Services solutions.
- Deeply understand the customer's business and marketing objectives, translating them into strategic recommendations for solution usage.
- Monitor performance indicators (KPIs), engagement, consumption, and campaign results.
- Identify churn risks, upsell and cross-sell opportunities, acting preventively.
- Support the customer in interpreting data, insights, and results, connecting deliverables to business impact.
- Work in an integrated manner with internal areas such as Sales, Product, Operations, Marketing, and Technology, ensuring smooth operations.
- Conduct status, governance, and QBR (Quarterly Business Reviews) meetings.
- Record interactions, developments, and action plans in CRM tools.
Requirements and qualifications
- Previous experience in Customer Success, Consultative Support, Digital Marketing, or Marketing Services.
- Experience with B2B customers, preferably in SaaS, data, martech, or performance environments.
- Good analytical skills and ease working with data, metrics, and indicators.
- Excellent verbal and written communication, with a consultative and executive approach.
- Ability to manage multiple customers and priorities simultaneously.
- Proactive, organized profile and results-oriented.
Differentials
- Experience with marketing platforms, data, CRM, or automation.
- Knowledge in media, performance, consumer data, or analytics.
- Experience conducting governance and executive presentations.
- Familiarity with Customer Success methodologies (health score, success plan, NPS, etc.).
Qualifications
Qualifications
- Success
- Stakeholder
- Marketing Management
Additional Information
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, centered on people, inclusive and purpose-driven, is recognized by various awards — including World's Best Workplaces™ 2025 (Top 25 global from Fortune) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers website to understand why. Experian is also proud to be an employer that promotes equal opportunity and affirmative action.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here