Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.
This is a hybrid position requiring 2 days/week in our Joinville office
The goal of the Customer Experience analyst is to provide excellent service to our customers, whether they are suppliers, retailers, or partners, in person by travelling to customers' offices weekly, and remotely. The Customer Experience analyst must ensure, through clear explanations and resolving questions, that customers are able to operate the contracted solutions and that every customer request is resolved with excellence. It is necessary to constantly act on customer satisfaction with our service, offering agile and courteous service, providing support for customer demands, with a focus on relationships, building connections, and encouraging use and engagement.
HOW WE'LL BE WINNING TOGETHER DAY TO DAY
- Work in person at retailers and suppliers, serving as Syndigo's main point of contact in the region.
- Be responsible for the customer journey from contract signing onward. This involves presenting the contracted solution, directing next steps, and monitoring the entire process until its completion.
- Work with the customer to anticipate needs, identify challenges and opportunities, build a lasting relationship, and communicate the benefits of the contracted solution as well as the positive results throughout the journey.
- Train customers on the use of the tools through online and in-person training and personalized presentations.
- Handle internal and external customer requests via email, phone, video call, messaging apps, and in person, building a relationship focused on customer retention.
- Be responsible for service, engagement, usability, and customer satisfaction with our solutions, and build and maintain a close relationship with the customer.
- Identify opportunities and align them with the sales team.
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
- Previous experience in Customer Success, Customer Service, or a similar role, preferably in a software or technology environment.
- Strong presentation and training skills
- Organization
- Interpersonal skills
- Proactivity
- Good communication
- Ability to multitask, prioritize, and meet delivery deadlines
- Availability for travel is a requirement for this position
Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity.
For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.
Budgeted Salary Range:
R$70.000—R$79.287,81 BRL
Diversity, Equity & Inclusion
To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it's how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.