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Applications close November 10th, 2026

Customer Services Assistant

5 day weekGenerous PTO£25kOnsite · Guildford, UK

The 4-day week in United Kingdom

About the role

  • Location: Guildford
  • Salary: £24,517 per annum
  • Closing date: 10 November 2026

The Role

We are looking for a friendly and enthusiastic Service Team Member to join our team at the on-campus Co-op store at the University of Surrey.

This is a permanent position working 32 hours per week. Our store is open 7 days a week, from 8:00am to 11:00pm, supporting students, staff and visitors throughout the day and evening.

As a Service Team Member, you will play a key role in providing excellent customer service and creating a welcoming shopping experience for our customers. You'll be part of a supportive team, helping to keep the store well-stocked, tidy and running smoothly.

What You'll Be Doing

•Providing friendly, helpful and efficient customer service

•Assisting customers and answering queries

•Replenishing stock and maintaining product displays

•Supporting the receipt and processing of deliveries

•Operating tills and handling transactions accurately

•Maintaining high standards of cleanliness and presentation throughout the store

•Working collaboratively with colleagues to ensure the store operates effectively

The Ideal Candidate

We are looking for someone who:

•Has a positive attitude and enjoys working with people

•Is reliable, flexible and willing to learn

•Enjoys working as part of a team

•Can work in a fast-paced environment

•Is able to work a variety of shifts, including evenings and weekends

Previous retail experience is not essential as full training will be provided.

What We Offer

•A welcoming and supportive team environment

•Full training and ongoing development opportunities

•25 days annual leave, plus bank holidays

•Discounted food on selected Co-op product lines

•Access to University of Surrey staff benefits

•Opportunity to work in a vibrant and diverse campus community

Apply Now

If you're passionate about customer service and would like to be part of a friendly team serving the University community, please submit your application with a CV and cover letter on the University website.

Join us and help make our campus Co-op a great place to shop.

The University of Surrey reserves the right to close this vacancy early or extend based on Volume and Caliber of applications.

Area: Operational Services

About University of Surrey

A Guildford university whose staff pages give professional services colleagues 25 days of leave plus 7 University days and 8 public holidays (40 days a year); blended working in many roles.

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