Job Description
Are you passionate about providing exceptional customer service? At SIXT, we are looking for a committed Customer Service Agent who will resolve customer complaints quickly and effectively by phone or email. You will be a key member of our team, supporting both customers and branches and ensuring that every interaction reflects our high quality standards. If you are looking for an opportunity in a dynamic, international environment, this is your opportunity!
YOURS TO OWN
- Handle and resolve customer complaints by phone, email, Salesforce and social media
- Carry out administrative tasks related to the department
- Manage and respond to emails received through the various SIXT Spain addresses
- Support branches with invoice corrections and refunds
- Provide support in billing processes and necessary invoice adjustments
YOUR SKILLS MATTER
- Experience Minimum 1 year in roles related to customer service
- Specific skills Excellent customer service skills, empathy, good knowledge of software and sales skills
- Languages Proficiency in Spanish and English, German is a plus
- Personal qualities Teamwork, schedule flexibility, attention to detail and problem-solving ability
WHAT WE OFFER
- Attractive Salary and Professional Growth Opportunities Competitive salary with professional development opportunities in an international environment
- Team Building Activities and International Events Take part in exciting team building activities and global corporate events
- Work-Life Balance Enjoy your birthday off and additional vacation days for your anniversary at SIXT.
- Flexible Compensation Benefit from private health insurance, childcare support and/or a restaurant card
- Exclusive Employee Benefits Discounts for family and friends on SIXT rentals, plus offers on hotels, shops, Gympass, business schools and more
- Flexible Work Model Enjoy flexible working hours with the option to work from home up to 6 days a month
If you are ready to take the next step in your career and join our team at SIXT, we look forward to receiving your application!
Additional Information
Who we are:
We are a globally leading mobility service provider, with revenue of 4.3 billion euros and approximately 9,000 employees worldwide. Our ONE mobility platform brings together our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi and chauffeur services) and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 partner companies and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries with 2,000 rental stations. At SIXT, exceptional customer experience and customer service are our top priority. We believe in true entrepreneurial spirit and long-term stability, and we align our business strategy with a forward-looking vision. Start with us and apply now!