Position Title: Customer Experience Specialist
- Location: Monterrey
- Work model: hybrid, field work
About the Role
As a CSA, you will be responsible for fully managing the hospital circuit, ensuring Sanofi's specialized presence in public sector medical units and promoting the positioning, availability and sustained dispensing of Toujeo. Ready to get started?
Join the team that transforms care for people with immunological challenges, rare diseases, cancers and neurological conditions. In Specialty Care, you will help deliver innovative treatments that bring hope to patients with some of the greatest unmet needs.
About Sanofi:
We are a biopharmaceutical company driven by R&D and powered by AI, committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline allows us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we pursue the miracles of science to improve people's lives.
Key Responsibilities:
- Generate demand and drive prescribing.
- Manage the territory with strategic discipline.
- Navigate and unblock institutional bureaucracy.
- Audit the hospital circuit and gather market intelligence.
- Build strategic relationships with the decision-making chain.
- Demonstrate budget impact to administrative decision-makers.
About You
Experience:
- Minimum 2 years of experience in medical representation or sales in the pharmaceutical industry.
- Desirable experience in the institutional channel (IMSS, ISSSTE or decentralized sector) and in the therapeutic areas of diabetes, endocrinology or metabolism.
- Mastery of the institutional hospital circuit and the Customer Journey, from medical evaluation to pharmacy dispensing.
- Experience in historical consumption analysis (CPM), demand forecasting and negotiation with clinical, administrative and logistics stakeholders.
- Ability to translate clinical evidence into operational and budget benefits, such as reduced hospitalizations, emergency visits and costs.
Soft and technical skills:
- Knowledge of the institutional hospital circuit and the basic formulary / CPM process.
- Handling of CRM (ATV or equivalent), Power BI and market intelligence platforms.
- Basic knowledge of the public sector Procurement Law, insulins, cold chain and pharmacoeconomics (desirable).
- Strategic negotiation skills, cross-functional influence and relationship-building with multidisciplinary teams.
- Self-management, territorial organization, execution discipline and focus on long-term results.
- Ethical and independent decision-making, with the judgment to escalate situations when necessary.
Education:
- Essential: Completed bachelor's degree in Health Sciences, Pharmaceutical Chemistry, Medicine, Biology, Nutrition, Administration or related fields.
- Desirable: Specialization, diploma or certification in pharmaceutical sales, institutional access or public health management.
Languages:
- Spanish: Native (essential).
- English: Basic-intermediate (desirable for reading international clinical evidence).
Why Choose Us
- Bring the miracles of science to life alongside a supportive team focused on the future.
- Discover endless opportunities to develop your talent and advance your career, whether through a promotion or a lateral move, locally or internationally.
- Enjoy a well-designed and thoughtful benefits package that recognizes your contribution and enhances your impact.
- Make a significant global impact: our medicines reach more than 100 million people each year.
- Be part of a simpler organization, driven by digital and AI, that is rethinking the way we work and engage with the world.
- Turn bold ideas into innovative launches, with multiple new therapies planned through 2030 and beyond.
Pursue Progress. Discover the Extraordinary.
Join Sanofi and enter a new era of science - where your growth can be as transformative as the work we do. We invest in you to go further, think faster, and do what has never been done before.
You will help push boundaries, challenge conventions, and build smarter solutions that reach the communities we serve. Ready to pursue the miracles of science and improve people's lives? Let's pursue Progress and Discover the Extraordinary – together.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Watch our ALL IN video and check out our Diversity, Equity and Inclusion actions at sanofi.com!
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Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!