Company Description
Serasa Experian is Brazil's first and largest Datatech company. A leader in intelligence solutions for risk analysis and opportunity identification, with a focus on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and top talent, we transform risk uncertainty into the best decision, helping people achieve their dreams and companies of all sizes and segments to thrive.
We have 22,000 people operating in 32 countries and every day we are investing in new technologies, talented professionals, and innovation to help all our clients maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index.
Job Description
Key responsibilities:
- Understand the customer's business, knowing their use case, business challenges, and stakeholders.
- Build a trust relationship with the customer, acting as the primary point of contact
- Monitor and encourage adoption of contracted solutions, addressing action plans when necessary.
- Conduct workshops to maximize the use of solutions.
- Act internally as a "customer advocate"
- Map opportunities for improvement in customer experience and the contracted solution, addressing action plans with responsible areas (delivery, support, products).
- Execute governance meetings with the customer with discipline, capturing feedback and presenting contract consumption, solution usage indicators, and business insights
- When identifying any churn risk, develop and ensure execution of a prevention plan
- Monitor the customer's onboarding experience and identify opportunities to reduce lead time and create a smoother experience.
- Influence the product roadmap
- Solve problems
- Monitor CSAT and address captured feedback internally.
Differentiators:
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Knowledge of Marketing, CRM, Database Marketing
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English
Qualifications
Qualifications
- Customer Facing Skills
- Ability to build presentations
- Capacity to interact with different departments and at all organizational levels (internally and with the customer)
- Ability to create and maintain strong customer relationships
- Analytical and data-driven thinking
Additional Information
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, centered on people, inclusive and purpose-driven, is recognized by various awards — including World's Best Workplaces™ 2025 (Top 25 global from Fortune) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers website to understand why. Experian is also proud to be an employer that promotes equal opportunity and affirmative action.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here