Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.
**This is a hybrid position, open to candidates located in Joinville/SC, Brazil**
The goal of the Customer Experience Analyst is to provide excellent service to our clients, whether they are suppliers, retailers, or partners. The Customer Experience Analyst must ensure, through clear explanations and resolution of questions, that clients are able to operate the solutions they have contracted. It is necessary to constantly work on client satisfaction with our service by offering agile and cordial support.
HOW WE WILL WIN TOGETHER, DAY BY DAY
- Be responsible for the client journey from the moment the contract is signed. This involves presenting the contracted solution, directing them to the next steps, and following up on the entire process until its completion.
- Work with the client to anticipate needs, identify challenges and opportunities, build a lasting relationship, and communicate the benefits of the contracted solution as well as positive results throughout the journey.
- Train clients on the use of the tools through online training and personalized presentations.
- Handle internal and external client requests via email, phone, video call, and messaging apps, establishing a relationship focused on client retention.
- Be responsible for client support, engagement, usability, and satisfaction with our solutions.
WE SHOULD TALK IF THIS DESCRIBES YOU
- Strong presentation and training skills;
- Organization;
- Interpersonal relationship skills;
- Proactivity;
- Good communication;
- Ability to multitask, prioritize, and meet deadlines;
- Previous experience in Customer Success, Customer Service, or a similar role, preferably in a software or technology environment.
Diversity, Equity & Inclusion
To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.