Job Description
We are continuously working to improve our understanding of patient and healthcare support in our immediate environment. Our branch in 1100 Vienna (ICON Tower) is a strategic location for the sale of our high-quality, innovative health products and medicines, and also for digitally integrated solutions for our patients and customers. To strengthen our existing team, we are currently looking for a:
CRM & Digital Operations Administrator (m/f/d)
for Austria and Switzerland
Part-time 20 hours/week
Responsibilities:
Responsibility for Veeva CRM and related systems for Austria and Switzerland
- You manage users, access requests, role changes and deactivations.
- You contribute to platform changes, release activities, testing and local IT implementations, and communicate these internally.
- In close cooperation with our Data Provider and in compliance with applicable data protection regulations, you ensure data quality in our systems.
- You analyze existing processes and ensure efficient workflows.
Operational support for users
- You are the first point of contact for questions about Veeva CRM and for operational concerns from field sales representatives, Key Account Managers, First-Line Managers and other CRM users: you analyze issues and resolve them directly wherever possible.
- You create, track and follow up on Service Requests and Incident Tickets together with IT or global support teams, and help improve related systems, functions and interfaces and drive automation.
- You escalate technical issues and follow them through to complete resolution.
- You support customer-facing teams in Veeva CRM with account access, Global Account Search and operational customer management processes (call reporting, etc.).
User, territory and product management
- You coordinate onboarding, role changes and offboarding of CRM users.
- You map organizational changes, products and materials in Veeva CRM and the related organizational management processes.
Requirements:
- Completed bachelor's degree or comparable education
- At least 3 years of professional experience
- Very good German and English skills
- Veeva certification an advantage
- Experience with Veeva CRM is desirable
- Experience working with sales reps and in support is an advantage
- Professional experience in the pharmaceutical industry preferred
What we offer:
- An exciting and challenging field of work in a continuously evolving organization
- Varied work in an internationally operating company
- Attractive company pension
- Free HPV vaccination
- Annual Vienna public transport pass or company parking space (with co-payment)
- Generous home office policy and, where needed, the option of hybrid working
- Restaurant card
- Company doctor
- Employee referral program
- Annual bonus and interim employee recognition bonuses
- Discounted fitness offer
- Paid parental leave for mothers and fathers of 12 weeks
The collective bargaining minimum salary for this position is EUR 50.300,- gross per year (full-time basis). Depending on the qualifications and professional experience of the successful candidate, we are willing to pay above this amount.
We are proud to be a company built on the values of our diverse, talented and committed employees. The fastest way to advance innovative developments is to bring different ideas together in an inclusive environment. We encourage our colleagues to discuss their ideas objectively and to tackle problems together. We see ourselves as an equal opportunity employer and are committed to promoting inclusive, diverse workplaces.
Additional location(s) Compensation Information:
Required Skills:
Customer Management, Customer Relationship Management (CRM) Software, Service Request Management, Stakeholder Relationship Management, Veeva CRM
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
No Travel Required
Flexible Work Arrangements:
Hybrid
Shift:
Not Indicated
Valid Driving License:
No
Hazardous Material(s):
N/A
Job Posting End Date:
11/14/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.