Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
At Serasa Experian, the Content Designer works strategically in building experiences that truly make a difference in people's lives. We are looking for someone capable of transforming complexity into clarity, ensuring simple, consistent, and efficient communication across all product touchpoints.
This role goes far beyond writing for interfaces: you will be a reference for language within the team, collaborate in defining standards, and support product decisions based on evidence, contributing to smoother and more conversational journeys.
Qualifications
What we are looking for in you:
- Experience creating content style guides and content Ops;
- Experience with conversational/AI products;
- Mastery of customer/user journey;
- Content Design;
- Conversational Design
- UX Design
- Product
Your main responsibilities will be:
- Create clear and objective content for interfaces, flows, and product features, strengthening user experience.
- Develop and structure content that supports the entire customer journey
- Define language standards, tone of voice, and communication best practices, ensuring consistency at scale.
- Collaborate with Product, Design, Research, Marketing, and Engineering teams to build solutions that combine clarity, impact, and business results.
- Support research initiatives to test and validate content understanding, clarity, and effectiveness.
- Support AI initiatives by bringing best practices and consistency
- Actively drive product adoption through onboarding strategies
Additional Information
Experian is a global data and technology company that drives opportunities for people and companies around the world. We operate across diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, and others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's people-centered, inclusive, and purpose-driven culture is recognized by various awards — including World's Best Workplaces™ 2025 (Top 25 global by Fortune) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers website to understand why. Experian is also proud to be an equal opportunity employer and affirmative action employer. If you have any disability or need that requires accommodation, please let us know as soon as possible.
Experian Careers - Creating a better tomorrow together
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