Do you want to change the world?
That is what we do at Cabify. Our goal is to make cities better places to live by improving the mobility of the people who live in them, connecting passengers and drivers with just the touch of a button. One day, cities may be places where no one needs a private car, but we still have a long way to go... will you join us?
Founded in 2011, we have become the first Spanish 'unicorn'. Our headquarters are in Madrid, but we are currently in 38 cities in Spain and Latin America. And every month more people join our international team full of passionate, brilliant and talented people eager to challenge the "status quo".
However fast we grow or however big we become, we want to maintain our 'start-up' spirit. We are a confident, energetic, professional and charismatic team, and we are proud to do things right. We like to think of ourselves as an ethical and innovative technology company that has built a business where everyone is treated fairly and respectfully, from our engineers to the drivers who use our platform. In addition, we always fully comply with government regulations and respect local laws.
We have come a long way so far, but in reality our journey has only just begun. If we are going to make our mission a reality, we need people with talent and ambition like you to join our team!!
About the role
As a contact center agent you will be responsible for providing comprehensive and timely assistance to users through the different service channels (chat, email, tickets and voice), ensuring a positive experience, compliance with the established SLAs and effective management of internal and external requests.
What we are looking for:
- Education: High school diploma, technical or technologist degree, or student in a virtual program.
- Experience: Minimum 8 months in customer service in a contact center, with experience handling different skills (calls, chat, email and tickets).
What we offer:
- Salary: SMLV + legal benefits, variable pay and additional benefits.
- Working hours: Rotating shifts from Sunday to Sunday, with one compensatory day during the week or weekend according to the operational schedule.
- Modality: On-site.
We are a company full of happy and motivated people... and we don't want that to change! Here are some reasons why you will love being part of the Cabify family.
- Fun events with the whole team.
- Employee discounts.
- Personal development programs.
- All the equipment you need (you just have to bring your talent).
- And last but not least... free coffee!
Cabify takes pride in being a workplace with equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of origin, gender, religion, orientation, age or ability. Join us!