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Community Manager - Exterminauts

4 Day Work Week (80%)Hybrid · Montreal, QC, Canada

The 4-day week in Canada

About the role

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We're a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

Help shape the next era of an iconic survival franchise. For over a decade, 7 Days to Die has captivated more than 20 million players worldwide. Now, with Behaviour Interactive joining forces with The Fun Pimps, we're entering an exciting new phase of growth, bringing together deep live game expertise and the creative legacy behind the franchise. This is a rare opportunity to help elevate a beloved game, scale its long-term potential, and shape what comes next for millions of players.

As a Senior Community Manager on 7 Days to Die, you will play a key role in shaping and growing a long-term live service community for an established and ambitious title. You will define community and social strategies, build meaningful relationships with players and creators, and act as a vital bridge between the community and the development team. Your work will directly influence player trust, engagement, and the future evolution of the game.

In this role you will: Publisher Alignment: Partner closely with the external publishing team to align community roadmaps, marketing beats, PR strategies, and launch windows. Strategy & Roadmap: Develop and execute long-term community strategies and event calendars that meet both studio goals and publisher milestones. Player Advocacy & Reporting: Act as the voice of the community to internal stakeholders, distilling complex player sentiment and feedback into actionable data for both developers and the publisher. Authentic & Transparent Communication: Act as the voice of the development team and the game to the community, clearly translating patch notes, design decisions, roadmap adjustments, and studio values into engaging, transparent, and player-friendly messaging. Crisis Management & Moderation: Monitor player sentiment, manage live-service escalations, enforce community guidelines, and co-ordinate with the publisher for sensitive messaging and service outages. Data & Analytics: Track, analyze, and report on key performance indicators (KPIs) like engagement rate, active user growth, and sentiment to both studio leadership and publisher stakeholders

What we are looking for: Significant experience managing communities for live-service games, with a strong understanding of player sentiment, engagement, and ongoing content support. Proven ability to build and execute community strategies that align with business objectives, development priorities, and publisher goals. Exceptional written and verbal communication skills, with the ability to translate complex, nuanced topics into clear, transparent, and engaging player messaging. Experience collaborating with external publishers and cross-functional teams, including Marketing, PR, Production, and Design. Strong analytical and reporting skills, with experience leveraging community feedback, sentiment analysis, and KPIs to drive decision-making. A proactive, player-first mindset with a passion for fostering trust, representing player needs, and helping to shape the success of a new IP.

In this role you will: Publisher Alignment: Collaborate closely with the external publishing team to ensure community roadmaps, marketing initiatives, PR strategies, and launch windows are aligned.

Strategy and Planning: Develop and execute long-term community strategies and calendars of activations and events that meet studio objectives and milestones set with the publisher.

Player Representation and Accountability: Act as the community's spokesperson to internal stakeholders, turning player feedback and sentiment into actionable data for development teams and the publisher.

Authentic and Transparent Communication: Represent the development team and the game to the community by clearly translating patch notes, design decisions, roadmap adjustments, and studio values into engaging, transparent, and player-friendly messages.

Crisis Management and Moderation: Monitor community sentiment, handle sensitive live service situations, enforce community guidelines, and coordinate communications with the publisher during service interruptions or delicate issues.

Data and Analytics: Track, analyze, and present key performance indicators (KPIs), including engagement rate, active user growth, and community sentiment, to studio management and publisher stakeholders.

What we are looking for: Significant experience managing communities for live service games, with an excellent understanding of player engagement, community sentiment, and ongoing content support.

Demonstrated ability to develop and implement community strategies aligned with business objectives, development priorities, and publishing goals.

Excellent written and verbal communication skills, with the ability to simplify complex, nuanced topics into clear, transparent, and engaging messages for players.

Experience collaborating with external publishing partners and cross-functional teams, including marketing, PR, production, and design.

Strong analytical and reporting skills, with experience using community feedback, sentiment analysis, and KPIs to inform decision-making.

A proactive, player-first approach with a passion for building trust, representing community needs, and contributing to the success of a new IP.

Help define the future of a cult survival franchise. For more than 10 years, 7 Days to Die has engaged a community of over 20 million players around the world. Today, as Behaviour Interactive joins forces with The Fun Pimps, the franchise is entering a new and ambitious phase of its evolution. By combining proven live game expertise with the creative legacy that made the franchise a success, we have a unique opportunity to take this iconic title even further.

Join us in contributing to the evolution of a beloved game, unlocking its full long-term potential, and imagining what awaits millions of players in the years to come.

As Senior Community Manager on 7 Days to Die, you will play a central role in building and evolving an engaged live service community around an established game. You will define community and social strategies, develop lasting relationships with players and creators, and ensure a constant link with the development teams. Your impact will directly contribute to the player experience and the long-term vision of the project.

Ready to dive into the world of cutting-edge video game development? Based in Montreal, Behaviour Interactive is a major player in the gaming industry, creating unforgettable experiences on PC, console, and mobile. We are a dynamic independent studio with over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam), and in the UK (Behaviour UK–North & South). We focus on two main areas: Services and Original Games. Our Services team works with gaming and entertainment giants such as Disney, Sony, Activision, and Nintendo, delivering top-tier work-for-hire development and innovating in immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes the limits of our creativity with our iconic IPs, such as the famous Dead by Daylight. Join us and be part of the future of interactive entertainment!

At Behaviour Interactive, we believe everyone deserves a fair chance and we celebrate the diversity of people, perspectives, and ideas. It is important to us to work with talent from all backgrounds, regardless of age, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, family status, disability, or any other characteristic protected by applicable law.

About Behaviour

Leading video game studio behind Dead by Daylight, championing 4-day work weeks and creative freedom across 5 global studios with 1,300+ employees.

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