About Us
Want to change the world? That is exactly what we do at Cabify. We work to make cities better places to live, driving more sustainable and efficient mobility that connects passengers and drivers with just the press of a button. Perhaps one day cities will not need private cars, but until then… there is still a lot to do. Are you joining the journey?
About Your Team
You will be part of Cabify Logistics, the area responsible for managing our parcel and goods delivery service, with a strong focus on providing last-mile solutions to leading companies in the market. We are an experienced, professional and highly energetic team that works in a glocal way to plan, supervise and optimize both planned and real-time operations. Your role will have a direct impact on the operational efficiency in Peru and on fulfilling the delivery promises we make to each client, balancing technology with human empathy.
🎯 Role Mission
The person in this position will support and ensure service excellence in real time, efficiently managing the driver fleet, mitigating day-to-day operational incidents and guaranteeing compliance with the service level agreements (SLAs) of each commercial account in the Peruvian market.
🛠️ How will you help us fulfill our mission?
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Maintain the service level within SLA with each corporate client.
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Efficiently manage the driver fleet by operations and handle incidents that arise during the shift in a timely manner.
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Identify deviations in delivery processes so that proactive actions can be taken.
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Coordinate smooth communication between dispatch, the fleet and the final recipient of the delivery.
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Monitor the level of compliance with protocols within the assigned fleet.
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Carry out thorough monitoring of delays in order to meet delivery times.
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Detect improvement opportunities that generate a positive and measurable impact on service quality.
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Correctly record all interactions and activities carried out during the work shift according to established processes.
🔍 What we are looking for
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Affinity with and identification with our principles and corporate culture.
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Minimum of 6 months of experience in operations areas, ideally in technology companies, food delivery apps or last-mile logistics.
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Minimum of 1 year of experience in customer service, call center or back office environments, managing complaints and customer loyalty.
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A proactive, resourceful, autonomous profile with a strong results orientation in dynamic environments.
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Proficiency in analytical tools such as Microsoft Excel and Tableau (highly desirable).
👀 Why Cabify is your best option
We are a team full of happy and motivated people. Flexibility, good atmosphere, growth and impact guaranteed! Cabify comes loaded with benefits for you to enjoy on your journey with us:
🎉Fun events to enjoy with your team.
🏥Private health and oncology insurance covered 100%.
💸Monthly credit to test our Cabify App.
👩🏽🎓Personal and professional development programs.
🖥️ Work equipment so you can develop all your talent.
Cabify prides itself on being a workplace with equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of origin, gender, religion, orientation, age or ability. Join us!