About Us
Do you want to change the world? That's exactly what we do at Cabify. We work to make cities better places to live, driving more sustainable and efficient mobility that connects passengers and drivers with just a tap of a button. One day cities may not need private cars, but until then… there's still much to be done. Will you join the journey?
About Your Team
You will be part of Cabify Logistics, the area responsible for managing our package and freight delivery service, with a strong focus on providing last-mile solutions to leading market companies. We are an experienced, professional, and energetic team that works glocally to plan, supervise, and optimize both planned and real-time operations. Your role will have a direct impact on operational efficiency in Peru and on fulfilling the delivery promises we make to each customer, balancing technology with human empathy.
🎯 Role Mission
Whoever holds this position will have the purpose of providing support and ensuring service excellence in real-time, efficiently managing the driver fleet, mitigating day-to-day operational incidents, and ensuring compliance with service level agreements (SLAs) for each commercial account in the Peruvian market.
🛠️ How Will You Help Us Fulfill Our Mission?
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Maintain service level within SLA with each corporate client.
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Efficiently manage the driver fleet by operations and address incidents that arise during the workday in a timely manner.
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Identify deviations in delivery processes to take proactive action.
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Coordinate fluid communication between dispatch, the fleet, and the final delivery recipient.
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Monitor the level of protocol compliance within the assigned fleet.
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Conduct exhaustive monitoring of delays generated to ensure delivery times are met.
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Detect improvement opportunities that generate a positive and measurable impact on service quality.
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Correctly record all interactions and actions taken during the workday according to established processes.
🔍 What We're Looking For
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Affinity and identification with our principles and corporate culture.
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Minimum 6 months of experience in operations areas, ideally in technology companies, food delivery applications, or last-mile logistics.
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Minimum 1 year of experience in customer service environments, call centers, or back office, managing complaints and customer retention.
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Proactive, solution-oriented, autonomous profile with high results orientation in dynamic environments.
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Experience with analytical tools such as Microsoft Excel and Tableau (highly desirable).
👀 Why Cabify Is Your Best Option
We are a team full of happy and motivated people. Flexibility, great atmosphere, growth, and impact are guaranteed! Cabify comes loaded with benefits for you to enjoy on your journey with us:
🎉 Fun events to enjoy with your team.
🏥 Private health and cancer insurance covered 100%.
💸 Monthly credit to test our Cabify App.
👩🏽🎓 Personal and professional development programs.
🖥️ Work equipment so you can develop all your talent.
Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their origin, gender, religion, orientation, age, or ability. Join us!