About NHS Business Services Authority
What is the NHS Business Services Authority?
The NHS Business Services Authority (NHSBSA) is an Arm's Length Body of the Department of Health and Social Care. It manages the NHS Pension Scheme, processes prescription payments, issues UK Global Health Insurance Cards (GHIC), and delivers dozens of other national services that support the NHS in England and Wales. Its services are used by NHS organisations, contractors and citizens across the country — "we are people connected to care".
Where will I work?
The NHSBSA is headquartered at Stella House in Newcastle upon Tyne, with sites in Fleetwood, Wakefield, Middlesbrough and Eastbourne. It describes itself as "committed and proud to be a flexible employer" and "will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more".
What is the NHSBSA team like?
Around 5,200 people across digital, data, operations, policy and corporate services roles. Glassdoor reviewers rate the organisation's work-life balance 4.4 out of 5 (267 reviews), praising "amazing work life balance" and flexi time — and in 2026 NHSBSA employees voted it one of Glassdoor's Best Places to Work.
Work-Life Balance
The NHSBSA holds a 2-star Best Companies accreditation ("Officially a Very Good Company to Work For", 2026) and ranked #6 Best Big Company to Work For in the UK (2025) and #9 in the North East. In its own staff survey, 81% agreed "I am happy with the balance between my work and home life". Benefits centre on flexibility: a minimum of 27 days annual leave rising with service plus bank holidays, the option to purchase additional leave, paid volunteering time and supportive family leave policies.
Perks and Benefits
- #6 Best Big Company to Work For in the UK (Best Companies, 2025); Glassdoor Best Places to Work 2026
- NHS pension scheme with 23.7% employer contribution
- Minimum 27 days annual leave (rising with service) plus bank holidays, with option to purchase more
- Hybrid working, flexible hours and job sharing offered wherever possible
- Supportive family leave policies: maternity, paternity, shared parental and adoption leave
- NHS discounts including the Blue Light Card, plus salary sacrifice schemes (car lease, Cycle to Work, travel loans)